what would you do ???

[Carscw]

As I see it it , it didn't turn out any different then I said it would. You buy it you own it. Now if the dealer had taken this mower back just what would he do with it? He would still have to sell it. Now its OK for the next person to own it? I know no one believes me I have worked for dealers as a mechanic for over 25 years and I have never seen it happen any different. Not saying there might be some dealers that would give you a new different mower but not any I have worked for. Also I am not on the deals side just telling you what is a true fact but I see it is very hard for some of you to see this.

Do you not think it took this dealer to long to get his mower back to him?

A lot of guys on here say buy from a dealer because you will get better service when you bring your mower in for a repair ha ha it don't look that way to me.

(( racing is the only sport that you need two balls ))

 

[reynoldston]

Do you not think it took this dealer to long to get his mower back to him?

A lot of guys on here say buy from a dealer because you will get better service when you bring your mower in for a repair ha ha it don't look that way to me.

(( racing is the only sport that you need two balls ))

I am not saying that at all. Yes the dealer took him for a ride. No he will never go back (?) maybe. I am saying he wouldn't get another new mower. Also just on the dealers side. I take it you are in the repair business. Have you ever needed a part on back order? It can take a good amount of time to get.

 

[LakeRat1]

bwdbrn1, I am with you 100% on such a Dealer, I would never go to his place & i would spread the word of such a Dealer, it would be long & he would be out of Business, This Dealer should have been calling the Owner to let him know what was going on, Not the owner having to track down the Dealer to see what was the Problem, Could be why some of these Mower Dealers or here today & Gone Tomorrow, That not what I Look for When Shopping, I am looking for Dealer that Have a Track record, Not the Idea that they Get Me Before I can Get Them, They have my MONEY<> they had better be able to Deliver!!!!


LakeRat

 

[reynoldston]

Not the Idea that they Get Me Before I can Get Them, They have my MONEY<> they had better be able to Deliver!!!!

Not here to argue because I agree with you. But just curious just what are you going to do if they don't deliver? That is the title of this thread. This dealer didn't deliver so now what? We don't even know the name of this dealer? Hire a lawyer which cost money? Put a ad in the paper? Get mad at them and not buy from them again thats for sure. How about some good ideas to go along with the strong words.

 

[LakeRat1]

reynoldston, I unterstand you Point, what has worked for me is I go by the Idea that Everyone Has A BOSS>< If one Keeps
Loking most of the time you can fine Some one That wants Things to Be Right, As one said tp by pass the Local Rep.

As for the Idea that one can just go get a New Mower, it wont happen, Same as we buy a new car or truck, if something is wrong
it will be fixed, but they are not going to take it back >< I have to say not 99% of the time, I do know of a couple cases where
Ford Took back because of some Bad Diesel eng.

Rat

 

[reynoldston]

This is the reason the government made the lemon law.

I do know of a couple cases where
Ford Took back because of some Bad Diesel eng.

They should make a lemon law for lawn mowers?

 

[djdicetn]

This is the reason the government made the lemon law.

I do know of a couple cases where
Ford Took back because of some Bad Diesel eng.

They should make a lemon law for lawn mowers?

I've kinda stayed out of this thread thus far, but if it were me I would be telling the dealer that the BBB and the Consumer Protection agency within the State Attorney General's office would be the next people I would be talking to. You'd be surprised how a business will react to that kind of escalation!!!

 

[reynoldston]

I've kinda stayed out of this thread thus far, but if it were me I would be telling the dealer that the BBB and the Consumer Protection agency within the State Attorney General's office would be the next people I would be talking to. You'd be surprised how a business will react to that kind of escalation!!!

This is the first answer that has made any sense so far. You start getting the dealers name out there as being bad a dealer it will hurt them. Just going to the dealer all mad and showing them how well you can swear at them
isn't going to get you nowhere. All I have seen so far is that all Cub Cadet dealers are bad and don't
buy a cub. I was told how dumb I was for sticking up for the dealers. The person that started this
thread is telling us how bad this dealer was to them but refuses to give the dealers name. So he is saying
don't buy a Cub Cadet because all the dealers are out to get you and don't buy from a BB store because
of no service. No any dealer isn't going to give you your money back or another new mower and I would even
question this with the BB stores?

 

[djdicetn]

This is the first answer that has made any sense so far. You start getting the dealers name out there as being bad a dealer it will hurt them. Just going to the dealer all mad and showing them how well you can swear at them
isn't going to get you nowhere. All I have seen so far is that all Cub Cadet dealers are bad and don't
buy a cub. I was told how dumb I was for sticking up for the dealers. The person that started this
thread is telling us how bad this dealer was to them but refuses to give the dealers name. So he is saying
don't buy a Cub Cadet because all the dealers are out to get you and don't buy from a BB store because
of no service. No any dealer isn't going to give you your money back or another new mower and I would even
question this with the BB stores?

reynoldston,
I take that as a compliment:0)
You know, though, I believe there is an official "Forum Rule" that bans/discourages "dealer bashing", so in my opinion the OP should NOT divulge the dealer's name. The Forums Administrator may respond by completely deleting this thread and/or banning the OP from participating on the forum.
I cannot agree with you though, as I don't think the problem is indicative of "all Cub dealers" and there are a lot of Z-Force owners that are VERY happy with their ZTR's so I don't think it's the "brand". I think it's just a "bad dealer", regardless of the brand(s) he carries.

 

[reynoldston]

You are right about not bashing the dealer something I didn't think about.



I have worked many years for dealer. I have seen this situation happen. There are times they just can't get the parts. So dose this make them a bad dealer. They don't like having a peace of equipment in there shop all apart then the customer. Anybody in the repair business ever had a part on back order should know this. Now the next thing. There is a good and bad way to deal with a dealer in a problem you don't like. If you are going to shout and show them how well you can swear at them is not the way because all you are going to do is give them the same attitude you have. You are the first person to give a answer that has made any sense so far. Not telling me how dumb I am and on the dealers side. You will get a lot fairer by being firm and insistent but hold your cool.