ChrisBFRPKY
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- Sep 24, 2020
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I would think that most small engine failures come from a lack of oil rather than using synthetic. I realize you must deal with customers as I have before. When an engine comes in with a problem very few will ever admit they ran the engine low on oil. "It was full of oil" was the typical response I heard when investigating engine failures. On one splash type systems that had no other issues I asked, "If it was full of oil why is the rod welded to the crank?" The customer had no answer. From that point he knew that I knew and the facts were right in front of us. Pressure lube systems. If that oil pump is functioning as it should and there are no restrictions or trash clogging a passage to an internal component the only remaining answer is there was no oil or not enough oil getting to the component, not that synthetic oil is to blame. Viscosity is viscosity no matter conventional or synthetic. A pressure lube system also doesn't have the same limitation as a splash lube. Hillsides are rarely a problem for pressure lube engines as oil is pumped rather than splashed into vital engine components.
Now there were exceptions such as a broken rod dipper or a failed oil pump which would explain and further support a customer's claim that engine had oil prior to the failure. But in many cases the evidence pointed to not enough oil in the engine as the deciding factor. Now I'm not talking about physical component failures, only lubrication failures.
This lead me to believe that sometimes customers lie. It was especially funny to see brand new oil had been poured into a blown engine after the fact. To where the new oil had never had the chance to mix with the small amount of black used oil that remained in the case. Hilarious. Yes Jessica, there are customers who lie.
Now there were exceptions such as a broken rod dipper or a failed oil pump which would explain and further support a customer's claim that engine had oil prior to the failure. But in many cases the evidence pointed to not enough oil in the engine as the deciding factor. Now I'm not talking about physical component failures, only lubrication failures.
This lead me to believe that sometimes customers lie. It was especially funny to see brand new oil had been poured into a blown engine after the fact. To where the new oil had never had the chance to mix with the small amount of black used oil that remained in the case. Hilarious. Yes Jessica, there are customers who lie.