STIHL not standing by their product

[cba7225]

How do define a quality product? IT BROKE. after 15 uses.

Then they should stand by their "quality product."

 

[Rivets]

Don't post pictures, i have seen people purchase new covers from one dealer and then claim the parts under that cover broke on its own to another dealer. You asked how can an engine housing crack with no visible damage to the plastic covers. Have you ever seen a 2-cycle engine that has been run with the wrong fuel/oil ratio. Please just answer one question in a reasonable manner. If you didn't find this problem until 5 years from now and only used it 15 times, should Stihl still be responsible?

 

[Kodie's Lawn Service]

Don't post pictures, i have seen people purchase new covers from one dealer and then claim the parts under that cover broke on its own to another dealer. You asked how can an engine housing crack with no visible damage to the plastic covers. Have you ever seen a 2-cycle engine that has been run with the wrong fuel/oil ratio. Please just answer one question in a reasonable manner. If you didn't find this problem until 5 years from now and only used it 15 times, should Stihl still be responsible?

I have seen that done before to with covers

 

[midnite rider]

If you did nothing to cause the breakdown maybe you got a lemon. You were not guaranteed past 1 year even if you never used it. To bad but it is your loss unfortunately. I always admired my father in law as if he felt he did not get his moneys worth from a product or company, he would never complain or badmouth them. He just would never ever patronize that company again, no matter what.

 

[CauZey]

This is heated ! Lol my thoughts are after the warranty is up its on you same as cars. BUT I also feel like the warranties are almost never getting accepted. I bought a blower in march 6 months ago and mayyyybe have put 3 hours a month on it and its been in the shop twice for a muffler service or something like carbon build up??? 20$ each time for a 150$ blower and stihl is not held liable for it. ***

 

[Ric]

I have seen that done before to with covers

The thing is that deal with switching covers, and I'm not saying he did that but it's exactly why company's have warranty's in place. If Stihl and other company's replaced there equipment when out of warranty for everybody guess what they would go broke and go out of business and then where would we be. Rivets said it right Stihl not going to fix or replace that unit and I think when girl shut down the phone call by hanging it up was a good indicator of that. The thing that baffles me is how he figures Stihl is responsible and thinks they should repair or replace this saw for nothing.

 

[cba7225]

Don't post pictures, i have seen people purchase new covers from one dealer and then claim the parts under that cover broke on its own to another dealer. You asked how can an engine housing crack with no visible damage to the plastic covers. Have you ever seen a 2-cycle engine that has been run with the wrong fuel/oil ratio. Please just answer one question in a reasonable manner. If you didn't find this problem until 5 years from now and only used it 15 times, should Stihl still be responsible?

I'll take the camera to the repair shop when I pick it up and take the pictures there. Besides, I don't have to prove to you that I didn't drop it, I have to prove to STIHL that I didn't drop it - and the repair shop should be able to tell STIHL that it wasn't dropped. I didn't even re-fuel the thing. It's the same fuel from the store I bought it from - because I've only used it 15 times.

If I only used it 15 times over 5 years and I had this problem, then yes, STIHL should still be ashamed that their product didn't last that long too. I bought an expensive STIHL because it should last a lifetime.

 

[cba7225]

If you did nothing to cause the breakdown maybe you got a lemon. You were not guaranteed past 1 year even if you never used it. To bad but it is your loss unfortunately. I always admired my father in law as if he felt he did not get his moneys worth from a product or company, he would never complain or badmouth them. He just would never ever patronize that company again, no matter what.

Oh, I'll definitely not be patronizing them again. Stating that my STIHL chainsaw repairs are more expensive than the original purchase and I only used it 15 times is not badmouthing. It is stating a fact about my "lemon."

 

[GetTechnicalWithJd]

When a customer's opening statement includes the words "never dropped it" straight away I know that the product HAS been dropped.

If you purchased a motor vehicle and drove it into a lamp post would you expect the motor manufacturer to repair it under warranty? And furthermore once it is 1.5 years out of warranty? Not even Rolls Royce would entertain your claim even if you had only done 1mile!

Bad mouth Stihl all you want, you only make yourself look bad. Those of us in know appreciate the quality that is Stihl. And just so you know, I am not affiliated to Stihl, I distribute EFCO products in opposition to Stihl and yet I'm on their side with this one!

 

[GetTechnicalWithJd]

I have a 2.5 year old STIHL - used 15 times - never dropped it. I am facing a $275.00 repair on an MS-211 that I bought for $250. I called STIHL and asked how an engine housing can crack when the plastic body surrounding the entire chainsaw was completely fine / not broken. I asked if they would stand by their product. They said "something cracked the engine housing." I said, that I'm telling as many people as I can about my experience and Kelly at STIHL tech services hung up on me. That is all FACT. I'm not a happy customer of STIHL. I will never buy their products again and I'm telling as many people as I can about this.

What line of business are you in? I will guarantee you to give you all my business in what ever you do. Because if you expect Stihl to give you a lifetime warranty/guarantee you probably offer that with your goods or services, right?