STIHL not standing by their product

[cba7225]

When a customer's opening statement includes the words "never dropped it" straight away I know that the product HAS been dropped.

If you purchased a motor vehicle and drove it into a lamp post would you expect the motor manufacturer to repair it under warranty? And furthermore once it is 1.5 years out of warranty? Not even Rolls Royce would entertain your claim even if you had only done 1mile!

Bad mouth Stihl all you want, you only make yourself look bad. Those of us in know appreciate the quality that is Stihl. And just so you know, I am not affiliated to Stihl, I distribute EFCO products in opposition to Stihl and yet I'm on their side with this one!

I'm not sure how stating that a chainsaw broke after 15 uses is badmouthing. Since we're doing hypotheticals, if your chainsaw broke after 15 uses, would you still appreciate the quality that is STIHL? I look bad... but you calling me a liar doesn't make you look bad? Uh. OK....

 

[cba7225]

What line of business are you in? I will guarantee you to give you all my business in what ever you do. Because if you expect Stihl to give you a lifetime warranty/guarantee you probably offer that with your goods or services, right?

Is it possible to break the engine housing and have the outer case not be broken?

 

[GetTechnicalWithJd]

I'm not sure how stating that a chainsaw broke after 15 uses is badmouthing. Since we're doing hypotheticals, if your chainsaw broke after 15 uses, would you still appreciate the quality that is STIHL? I look bad... but you calling me a liar doesn't make you look bad? Uh. OK....

I would still appreciate the quality because I have 20 years experience in this industry and I know if I drop a product that is 1.5 years out of warranty is solely MY responsibility. As for calling you a liar, I was talking in general, the mere fact that you took offense shows that this general rule probably applies here, only you know the truth.

And you can deny it all you want, but you have come to a forum where experts in this field gather. If you think you can pull one over us you are mistaken, we have seen and heard it all. If you want people to believe your bull go to your local pub and run your mouth all you want. Perhaps the ignorant will give you some sympathy.

Goodbye.

 

[pugaltitude]

Usually manufacturers do state that warranty is subject to servicing.
Now being 2.5 years old then the saw should have been serviced twice despite how many times its been used.
If serviced then the mechanic would/may have saw (no pun intended) the damage and got it repaired under warranty.
Many dealers also look after their own customers.
So if you were a good customer then they may help but if not then the dealer may think sod the customer thay are going to have to pay.
Dealers only do the warranty that manufacturers approve so the dealer gives the facts and the warranty department pay.

 

[ILENGINE]

It comes down to this. You have a 2.5 year old saw, 1.5 years out of warranty, which is not Stihl's responsibility to repair period. It doesn't matter if you dropped it or not. It doesn't matter if it has 15 minutes or 15 hours, It doesn't even matter if it was defective from the factory or not, you have no warranty, and it is not Stihl's responsibility.

An just for a heads up I am not a Stihl dealer or have any affiliation with Stihl. Personally I think there are better products on the market, and Stihl is just an average top end product, but everybody has heard of Stihl. They advertise everywhere, they sponsor events.

 

[Fisherman74]

I don't know all the details, so I could be wrong, however as much as I don't like it, I can't blame stihl for their position as the thing is so far out of warranty. That said, I do wish you better with your next purchase, whatever brand.

On a bit of a side note, what I did catch was a reference to nearly three year old fuel. Just a little information and I hope the op will take this in the respectful manner it is intended. Fuel, or what is passed off as fuel these days, will generally go bad in months, if not weeks. I would not trust it past a few months, even with stabil in it. These small engines don't tolerate all the ethanol very well or whatever else they might be adding to this fuel, let alone the water it seems to attract.

I might suggest for anyone using such a small amount of fuel, you might consider some of this trufuel type stuff you can pick up at most big box stores or some dealers, they have it pre mixed or straight fuel either one.

Just my take on it.

 

[slimbo]

so true about the fuel,,the gunk i had in the carb of my hedge shears and how flat the carb pieces were.... i was surprised it ran as long a it did....im still looking for the pics just curious to see what it looks like

 

[Rivets]

Have you told Stihl or the Stihl dealer, that your saw has the same fuel in it since you purchased it? I bet not. You want us to believe that you take care of your equipment, but have left the old fuel/oil mixture in it for two and a half years? I would call that borderline abuse. Also, did the Stihl dealer find the crack when you brought it in for non starting, due to a gummed up carb? I suppose you want Stihl to also pick up the cost of a new carb? You asked,"Is it possible to break an engine casing, but leave the cover undamaged?". As I said before, YES.

 

[mullins87]

Fisherman74 beat me to it, I also caught the reference to the original fuel. I empathize with the OP, but I don't think Stihl is liable either. I have a buddy at work that broke the front axle on his 26 month old tractor that only has 235 hours on it. Guess what, it came with a 24 month/2,000 hour warranty, and the dealer wouldn't warranty it. He felt the dealer should have at least covered the parts costs with the owner, with him covering the labor costs. He didn't get what he wanted either. Back to the OP and his saw. With it having the original fuel in it, makes me wonder if somehow either the cylinder or crankcase hydrolocked with excess fuel and subsequently burst the casing. Just a thought.

 

[Kodie's Lawn Service]

All I see out of this u know what warranty is u didn't take care of it so it your flat not there so get over it man up an buy a new one or get that one fixed :confused2: