PTmowerMech
Lawn Addict
- Joined
- Apr 16, 2018
- Threads
- 425
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- 3,246
No wonder Sears is in trouble...
Honestly, I haven't used them in so long, do to issues like this, that I didn't even know they were still in business.
No wonder Sears is in trouble...
Face it- that's the internet. it processed your order and has it on file, maybe it submitted an order to the maker of the part and the maker has no plan in making\shipping it in the next 6 months. The whole time, no person personally looked at your order. That's the computer age for u.Sears Parts Direct is a bunch of jerks and can't be trusted.
I order a throttle cable assembly from them because their website indicated they had it in stock back on Oct 5. Since I hadn't received any shipment emails, I login to my account to only find out that they had back ordered the part. They didn't even have the balls to email an update indicating that the part was now back ordered.
I am calling their customer service this morning and let them have it as I gave my customer an update that part was in stock at Sears Parts Direct and I had ordered it for him. This is BS coming from a major company as it caused me to cancel an order from my distributor because Sears said they had the part in stock and for me to lie to my customer.
Sorry had to vent....I hate liars especially vendors as it affects my rep.
The problem is that their software inventory control should be fairly up to date as you said it is the computer age. Even as small as I am business my software keeps me up to date except when a software error is introduced. But if you at their IPLs it is a confusing mess.Face it- that's the internet. it processed your order and has it on file, maybe it submitted an order to the maker of the part and the maker has no plan in making\shipping it in the next 6 months. The whole time, no person personally looked at your order. That's the computer age for u.
I actually went through the same experience - I ordered a board for a microwave in June with no news since. I emailed them to cancel my order as I found the transformer and will replace it myself. I just roll with it - it is life with computers. ¢¢
Face it- that's the internet. it processed your order and has it on file, maybe it submitted an order to the maker of the part and the maker has no plan in making\shipping it in the next 6 months. The whole time, no person personally looked at your order. That's the computer age for u.
I actually went through the same expreience - I ordered a board for a microwave in June with no news since. I emailed them to cancel my order as I found the transformer and will replace it myself. I just roll with it - it is life with computers. ¢¢
It all depends if the warehouse is a warehouse or a logistical distribution centreThe problem is that their software inventory control should be fairly up to date as you said it is the computer age. Even as small as I am business my software keeps me up to date except when a software error is introduced. But if you at their IPLs it is a confusing mess.
My last set of price file updates did shift some parts to NLA that I have but that was only a handful so I just recreate the SKU with NOS added as a suffix. Then put them back into inventory. Of all the updates recently I only had four actual errors out of 998,000 SKUs (PNs) which means I added about 150,000 SKUs this month. But after the update yesterday and database error correction ran again those errors are gone. I am still finding an item here and there that I don't have from the introduce error 2 years ago. Maybe when I do my full physical inventory next month I can things back to 99.9% correct. I did find two miss bin Briggs camshafts earlier this year. I knew I had them just not where due to again a software problem that my software vendor have since added a full data merge feature for supersedes that way the bin locations gets added to the supersedes along any of my notes.
Sears never had their own part numbers They always used the part number of the company that made it for sears. So if your mower was manufactured by Poulan/Husqvarna then all the part numbers are Husqvarna, If your sears mower made by Husqvarna uses a Kohler engine than the engine parts numbers are Kohler. And the main reason that they stop part numbers after 10 years is because the company that made that product for sears stopped making that part.I've been using them for 22 years. I noticed after about 10 years they stop making some parts. Husqvarna has similar parts for my Sears tractor.