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Sears Part Direct
#1
StarTech
StarTech
Sears Parts Direct is a bunch of jerks and can't be trusted.
I order a throttle cable assembly from them because their website indicated they had it in stock back on Oct 5. Since I hadn't received any shipment emails, I login to my account to only find out that they had back ordered the part. They didn't even have the balls to email an update indicating that the part was now back ordered.
I am calling their customer service this morning and let them have it as I gave my customer an update that part was in stock at Sears Parts Direct and I had ordered it for him. This is BS coming from a major company as it caused me to cancel an order from my distributor because Sears said they had the part in stock and for me to lie to my customer.
Sorry had to vent....I hate liars especially vendors as it affects my rep.
I order a throttle cable assembly from them because their website indicated they had it in stock back on Oct 5. Since I hadn't received any shipment emails, I login to my account to only find out that they had back ordered the part. They didn't even have the balls to email an update indicating that the part was now back ordered.
I am calling their customer service this morning and let them have it as I gave my customer an update that part was in stock at Sears Parts Direct and I had ordered it for him. This is BS coming from a major company as it caused me to cancel an order from my distributor because Sears said they had the part in stock and for me to lie to my customer.
Sorry had to vent....I hate liars especially vendors as it affects my rep.
#2
ILENGINE
ILENGINE
And don't be surprised that they also have already billed your credit card for the part. Lately when I go to Partsdirect it seems like all the part diagram numbers in the list are in random order. Not the normal 1.2.3. but like 1.52.7.49
#3
Hammermechanicman
Hammermechanicman
NEVER trust any website saying parts are in stock. The only site that is ever close is stens. Jacks will at least say in stock soon AFTER you go to checkout. Some sites just lie. <rant off>
#4
StarTech
And yes the scramble mess of Sears Parts Direct IPL drives me nuts but most times I find the IPLs otherwise. And definitely can't depend the NLA statuses either as they don't even bother to update the supersedes.
A&I did a good job too, Just could not afford the ridiculous shipping charges below their free ship level. Was with them when it was Sunbelt Outdoors for over 13 yrs. It just I had reduce orders because problems. I actually stop ordering June last year because of salesman outright lying to me along other problems. I restarted back in January then they started demanding me to purchase $2,000 per year or they was going to terminate my account. It takes time to rework my stock levels. Well after the third such threatening email I beat them to it as I closed the account. Sunbelt was a nice company to deal with until A&I took them over.
Just started with Rotary so they are an unknown to me. First order I was not impressed at the packaging of the parts. Not able to use the resell packaging as it was all badly damaged. I had to get a paint pen to mark the metal parts. And to repackage using freezer / storage bags to keep the parts clean.
StarTech
Yes they already went thru PayPal. Same with Jack's but at least they refunded my money for the cancelled orders. Can't believe it was taking over two months to get a 4-40 screw from Husqvarna.And don't be surprised that they also have already billed your credit card for the part. Lately when I go to Partsdirect it seems like all the part diagram numbers in the list are in random order. Not the normal 1.2.3. but like 1.52.7.49
And yes the scramble mess of Sears Parts Direct IPL drives me nuts but most times I find the IPLs otherwise. And definitely can't depend the NLA statuses either as they don't even bother to update the supersedes.
Learning to not to trust here too. Stens, Gardner, and RBI does a very good job of warehouse stock reporting.NEVER trust any website saying parts are in stock. The only site that is ever close is stens. Jacks will at least say in stock soon AFTER you go to checkout. Some sites just lie. <rant off>
A&I did a good job too, Just could not afford the ridiculous shipping charges below their free ship level. Was with them when it was Sunbelt Outdoors for over 13 yrs. It just I had reduce orders because problems. I actually stop ordering June last year because of salesman outright lying to me along other problems. I restarted back in January then they started demanding me to purchase $2,000 per year or they was going to terminate my account. It takes time to rework my stock levels. Well after the third such threatening email I beat them to it as I closed the account. Sunbelt was a nice company to deal with until A&I took them over.
Just started with Rotary so they are an unknown to me. First order I was not impressed at the packaging of the parts. Not able to use the resell packaging as it was all badly damaged. I had to get a paint pen to mark the metal parts. And to repackage using freezer / storage bags to keep the parts clean.
#5
sgkent
sgkent
I ordered a motor for a compressor that they said they had in stock although it was out of stock everywhere else. 30 days later they had not shipped it and said they didn't have one yet although they billed me on day one. I had to have the credit card company refund it because they were dragging their feet, and they didn't have it either. Since then I don't use them for anything,
#6
StarTech
StarTech
No wonder Sears is in trouble...
#7
7394
7394
Been having good luck @ Parts tree..
#8
Scrubcadet10
Scrubcadet10
I never order from SPD, due to similar issues. i just use them to look up craftsman numbers as Parts Tree doesn't have a craftsman look up by model numbers. just part numbers.
#9
Scrubcadet10
Scrubcadet10
i always call and verify availability.NEVER trust any website saying parts are in stock. The only site that is ever close is stens. Jacks will at least say in stock soon AFTER you go to checkout. Some sites just lie. <rant off>
#10
PTmowerMech
You didn't have your coffee before you made the call, did you?
PTmowerMech
Sears Parts Direct is a bunch of jerks and can't be trusted.
I order a throttle cable assembly from them because their website indicated they had it in stock back on Oct 5. Since I hadn't received any shipment emails, I login to my account to only find out that they had back ordered the part. They didn't even have the balls to email an update indicating that the part was now back ordered.
I am calling their customer service this morning and let them have it as I gave my customer an update that part was in stock at Sears Parts Direct and I had ordered it for him. This is BS coming from a major company as it caused me to cancel an order from my distributor because Sears said they had the part in stock and for me to lie to my customer.
Sorry had to vent....I hate liars especially vendors as it affects my rep.
You didn't have your coffee before you made the call, did you?
#11
PTmowerMech
Honestly, I haven't used them in so long, do to issues like this, that I didn't even know they were still in business.
PTmowerMech
No wonder Sears is in trouble...
Honestly, I haven't used them in so long, do to issues like this, that I didn't even know they were still in business.
#12
7394
7394
LOL
#13
upupandaway
I actually went through the same expreience - I ordered a board for a microwave in June with no news since. I emailed them to cancel my order as I found the transformer and will replace it myself. I just roll with it - it is life with computers. ¢¢
upupandaway
Face it- that's the internet. it processed your order and has it on file, maybe it submitted an order to the maker of the part and the maker has no plan in making\shipping it in the next 6 months. The whole time, no person personally looked at your order. That's the computer age for u.Sears Parts Direct is a bunch of jerks and can't be trusted.
I order a throttle cable assembly from them because their website indicated they had it in stock back on Oct 5. Since I hadn't received any shipment emails, I login to my account to only find out that they had back ordered the part. They didn't even have the balls to email an update indicating that the part was now back ordered.
I am calling their customer service this morning and let them have it as I gave my customer an update that part was in stock at Sears Parts Direct and I had ordered it for him. This is BS coming from a major company as it caused me to cancel an order from my distributor because Sears said they had the part in stock and for me to lie to my customer.
Sorry had to vent....I hate liars especially vendors as it affects my rep.
I actually went through the same expreience - I ordered a board for a microwave in June with no news since. I emailed them to cancel my order as I found the transformer and will replace it myself. I just roll with it - it is life with computers. ¢¢
#14
StarTech
My last set of price file updates did shift some parts to NLA that I have but that was only a handful so I just recreate the SKU with NOS added as a suffix. Then put them back into inventory. Of all the updates recently I only had four actual errors out of 998,000 SKUs (PNs) which means I added about 150,000 SKUs this month. But after the update yesterday and database error correction ran again those errors are gone. I am still finding an item here and there that I don't have from the introduce error 2 years ago. Maybe when I do my full physical inventory next month I can things back to 99.9% correct. I did find two miss bin Briggs camshafts earlier this year. I knew I had them just not where due to again a software problem that my software vendor have since added a full data merge feature for supersedes that way the bin locations gets added to the supersedes along any of my notes.
StarTech
The problem is that their software inventory control should be fairly up to date as you said it is the computer age. Even as small as I am business my software keeps me up to date except when a software error is introduced. But if you at their IPLs it is a confusing mess.Face it- that's the internet. it processed your order and has it on file, maybe it submitted an order to the maker of the part and the maker has no plan in making\shipping it in the next 6 months. The whole time, no person personally looked at your order. That's the computer age for u.
I actually went through the same experience - I ordered a board for a microwave in June with no news since. I emailed them to cancel my order as I found the transformer and will replace it myself. I just roll with it - it is life with computers. ¢¢
My last set of price file updates did shift some parts to NLA that I have but that was only a handful so I just recreate the SKU with NOS added as a suffix. Then put them back into inventory. Of all the updates recently I only had four actual errors out of 998,000 SKUs (PNs) which means I added about 150,000 SKUs this month. But after the update yesterday and database error correction ran again those errors are gone. I am still finding an item here and there that I don't have from the introduce error 2 years ago. Maybe when I do my full physical inventory next month I can things back to 99.9% correct. I did find two miss bin Briggs camshafts earlier this year. I knew I had them just not where due to again a software problem that my software vendor have since added a full data merge feature for supersedes that way the bin locations gets added to the supersedes along any of my notes.
#15
PTmowerMech
Back in the day, there was paperwork on someone's desk that had to be gone through. It was in your face, until you processes it. Now, there's just a computer. No clutter, no mess. And no real need for some shipping clerk to even look at because it's tucked away in some computer file.
PTmowerMech
Face it- that's the internet. it processed your order and has it on file, maybe it submitted an order to the maker of the part and the maker has no plan in making\shipping it in the next 6 months. The whole time, no person personally looked at your order. That's the computer age for u.
I actually went through the same expreience - I ordered a board for a microwave in June with no news since. I emailed them to cancel my order as I found the transformer and will replace it myself. I just roll with it - it is life with computers. ¢¢
Back in the day, there was paperwork on someone's desk that had to be gone through. It was in your face, until you processes it. Now, there's just a computer. No clutter, no mess. And no real need for some shipping clerk to even look at because it's tucked away in some computer file.
#16
7394
7394
Sad, but true..
#17
B
bertsmobile1
In a real warehouse every item has a bin or at least a location that is fixed to pick from and perhaps a bulk section to store pallets before they go to the pick face and the pick face bins remain constant
In a distribution centre parts are shuffled daily into new locations in order to maximize space utilization so you do not have a pallet space with only a couple of parts in it .
This system only works with real time picking from a screen and not from picking slips because what was in bin 123456789 five minutes ago is now in bin 987654321
So the inventory computer says there are 5 in stock but the picker goes to bin 123456789 and either finds it empty or a different product in there
Now if the picker knows what the part should be then they mark it "not found" and wait for an updated location or updated quantity
If they do not know then they take what ever is in the assigned bin & despatch it to you , ie the wrong part.
It is very common in third party logistics , like Amazon , although Bezos does have real time inventory control & pickers pick off real time updated screens not manual printed pick tickets
B
bertsmobile1
It all depends if the warehouse is a warehouse or a logistical distribution centreThe problem is that their software inventory control should be fairly up to date as you said it is the computer age. Even as small as I am business my software keeps me up to date except when a software error is introduced. But if you at their IPLs it is a confusing mess.
My last set of price file updates did shift some parts to NLA that I have but that was only a handful so I just recreate the SKU with NOS added as a suffix. Then put them back into inventory. Of all the updates recently I only had four actual errors out of 998,000 SKUs (PNs) which means I added about 150,000 SKUs this month. But after the update yesterday and database error correction ran again those errors are gone. I am still finding an item here and there that I don't have from the introduce error 2 years ago. Maybe when I do my full physical inventory next month I can things back to 99.9% correct. I did find two miss bin Briggs camshafts earlier this year. I knew I had them just not where due to again a software problem that my software vendor have since added a full data merge feature for supersedes that way the bin locations gets added to the supersedes along any of my notes.
In a real warehouse every item has a bin or at least a location that is fixed to pick from and perhaps a bulk section to store pallets before they go to the pick face and the pick face bins remain constant
In a distribution centre parts are shuffled daily into new locations in order to maximize space utilization so you do not have a pallet space with only a couple of parts in it .
This system only works with real time picking from a screen and not from picking slips because what was in bin 123456789 five minutes ago is now in bin 987654321
So the inventory computer says there are 5 in stock but the picker goes to bin 123456789 and either finds it empty or a different product in there
Now if the picker knows what the part should be then they mark it "not found" and wait for an updated location or updated quantity
If they do not know then they take what ever is in the assigned bin & despatch it to you , ie the wrong part.
It is very common in third party logistics , like Amazon , although Bezos does have real time inventory control & pickers pick off real time updated screens not manual printed pick tickets
#18
L
Lawn Ranger Don
L
Lawn Ranger Don
I've been using them for 22 years. I noticed after about 10 years they stop making some parts. Husqvarna has similar parts for my Sears tractor.
#19
ILENGINE
ILENGINE
Sears never had their own part numbers They always used the part number of the company that made it for sears. So if your mower was manufactured by Poulan/Husqvarna then all the part numbers are Husqvarna, If your sears mower made by Husqvarna uses a Kohler engine than the engine parts numbers are Kohler. And the main reason that they stop part numbers after 10 years is because the company that made that product for sears stopped making that part.I've been using them for 22 years. I noticed after about 10 years they stop making some parts. Husqvarna has similar parts for my Sears tractor.
#20
StarTech
StarTech
One problem with Sears is that either they not able to add supersedes to their system or they are simply too lazy to do it. They just NLA even when the parts are available. I rarely buy a part from Sears due to their large mark-up of OEM parts that I can get through one of my distributors.
I started this thread to mainly complain about how they did me on a recent attempt part purchase because they indicated they had the part in stock when they didn't.
I started this thread to mainly complain about how they did me on a recent attempt part purchase because they indicated they had the part in stock when they didn't.
#21
ILENGINE
ILENGINE
I use parts direct for parts lookup only. I had a customer a few years ago that insisted that he order the $50 Craftsman hydro cooling fan from sears after telling him I could of sold him the same fan with the same part number for $7.95.One problem with Sears is that either they not able to add supersedes to their system or they are simply too lazy to do it. They just NLA even when the parts are available. I rarely buy a part from Sears due to their large mark-up of OEM parts that I can get through one of my distributors.
I started this thread to mainly complain about how they did me on a recent attempt part purchase because they indicated they had the part in stock when they didn't.
#22
Hammermechanicman
Hammermechanicman
Years ago we had a sears service center in town. I had a customer with an Eager 1 mower with a broken control cable. Sears only sold the entire handle as an assembly which cost more than the mower itself. I had a sears jigsaw that needed a motor bearing. Sears only sold a kit that was double the cost of the saw. I left the saw in their trash can. They did warranty work on mowers there. Had a customer tell me they had his new mower for months. Gave it back NOT fixed. Brought it to me and i found the kill wire pinched under a screw in 5 minutes. Sears Service has always been a dumpster fire as far as i am concerned. I choose not to order from Sears Gouge Direct.
There is an appliance parts dealer who will cross sears/kenmore part numbers to mfgr numbers. Their parts are the same OEM parts as sears but usually half the price.
There is an appliance parts dealer who will cross sears/kenmore part numbers to mfgr numbers. Their parts are the same OEM parts as sears but usually half the price.
#23
StarTech
StarTech
Yes OEM parts are the same but just without the Sears markup. Sears as far as I know don't manufacture anything themselves except frustration.
But I had one customer about 10 yrs to sue me because I installed a Husqvarna belt on his Craftsman mower. I should never returned his old worn out belt in the Husqvarna sleeve. After about three months of aggravation he dropped the suit. Apparently his lawyer found out what most of us already know. I wasn't worried but I did have to send the sheriff department out to his house with a cease order after he called and cussed my mother out on the phone. She had made the mistake and pickup my business phone.
But I had one customer about 10 yrs to sue me because I installed a Husqvarna belt on his Craftsman mower. I should never returned his old worn out belt in the Husqvarna sleeve. After about three months of aggravation he dropped the suit. Apparently his lawyer found out what most of us already know. I wasn't worried but I did have to send the sheriff department out to his house with a cease order after he called and cussed my mother out on the phone. She had made the mistake and pickup my business phone.