If I charged by the time I actually spend , some jobs would work out at $5 /hr
Big box shops have a lot more fixed costs than small one man shops do let alone mobile businesses like me
It costs the shop up the road around $ 200,000/year ( aus) before he can open his front door and let a customer in.
It costs me $ 8,000 so I have a lot less to cover in my labour mark ups.
On top of that the profit on new sales is between 50% to 100%
Profit on repairs is down to 15% to 30%
So big shops do not want anybody to repair anything unless it is a warranty claim and the workshop is really there for pre-delivery assembly and the profit of from repairs hopefully covers the cost of the pre-delvery .
Shops who make a living from repairs have much lower labour rates than big box franchises because they want to do the repairs where as big box stores do not .