Fish
Lawn Pro
- Joined
- Aug 2, 2013
- Threads
- 11
- Messages
- 5,143
I worked at a Scag dealer for a while. And as far as testing relays or that module, I originally sat on hold with the Scag techs for an hour, only to get some 24 year old kid fresh out of school, that actually has never worked on anything, going through a stupid troubleshooting chart, saying to put your test leads here, read the resistance, test here, etc, etc,,,
When you did all of that bull, he may tell you part #x is likely faulty, so replace it. If not, then try this:.............. After going through all of this bullchit, the machine still
won't crank, so you get frustrated and go grab that frigging module off of the self, plug it in, and the mower starts!!!!!!
Then your next problem is now to try and justify your wasting a hour or two on the phone somewhere so you don't get fired!!!!!! Bill the customer????
The problem with a lot of folks here is that they have no experience in the real world. A tech on the phone is not earning the dealer anything, and the dealer don't like that!!!!!
Same with warranty!!!! If the tech is on the phone for hours, no one makes money, and the dealer blames the tech!!!!!
As far as taking a commercial mower to a Scag dealer to swap out parts?????? Will not happen in any universe!!!!!
Just my take on things......
When you did all of that bull, he may tell you part #x is likely faulty, so replace it. If not, then try this:.............. After going through all of this bullchit, the machine still
won't crank, so you get frustrated and go grab that frigging module off of the self, plug it in, and the mower starts!!!!!!
Then your next problem is now to try and justify your wasting a hour or two on the phone somewhere so you don't get fired!!!!!! Bill the customer????
The problem with a lot of folks here is that they have no experience in the real world. A tech on the phone is not earning the dealer anything, and the dealer don't like that!!!!!
Same with warranty!!!! If the tech is on the phone for hours, no one makes money, and the dealer blames the tech!!!!!
As far as taking a commercial mower to a Scag dealer to swap out parts?????? Will not happen in any universe!!!!!
Just my take on things......