Hi,
Just bought a Craftsman hi-wheel, self-propelled mower, brand new from the local Ace store. Briggs 190cc Gold up top. Big Mistake.
Fresh gas and the included oil added, the engine started once, and ran for a brief period and I shut it off to make wheel height adjustments. I was unable to restart it after multiple tries...yes the presence lever was engaged. Even after breaking for lunch, it would not start so I started to try to get hold of Sears. It can't be done as far as I can tell. I got bounced around to various operators who all spoke English as a second or third language and none of whom had help to offer. I finally got a number that I thought might work but then, the automated system told me I had to register the warranty and refered me to another number. When that automated system answered, I was told that they were closed due to inclement weather. I will have to wait to Monday to try again.
I took the mower back to the Ace store where I bought it and miracle of miracles, it started and ran fine...4 times...so I put it back in my truck and drove the 18 miles home. Do you think it would start? Not a chance. The Briggs promise of starting on one or two tries every time is a bold faced lie. Sears service is a bad joke.
Grrrr!