bertsmobile1
Lawn Royalty
- Joined
- Nov 29, 2014
- Threads
- 65
- Messages
- 24,995
Tech support is just that
Support for factory trained technicians not to walk individual owners through trouble shooting proceedures .
And for once I will fall in on Husqvarnas' side.,
They would need thousands of highly skilled technicians to answer the phone calls and these people would have to have a very sound hands on experience with every product the company has sold for the past 20 years plus the ability to communicate with people of mixed technical skills who use th e wrong names for parts because they can not be bothered to even download the parts books and the wrong terms to describe what is happening .
That is the job of the individual dealers, not the national technical support network .
And if I was a person who it was possible to offend I would now be really pissed off being that I have taken the time to explain the root cause of your problem & the way I diagnose it then you decided it was not good enough for you unless Husqvarnas' Tech support gave my method a gold star of endoresment .
This means either you have absolutely no understanding of very basic DC which makes you a danger to yourself attempting a repair like this or you refuse to believe the valuable sound information you have just been offered for free in good will .
SO you are now standing on a petrol soaked wooden bridge with a burning match in your hand .
As for me I have no intention of wasting any more time on you or your mower .
So good luck , I sincerely wish you well but it is good bye from me .
Support for factory trained technicians not to walk individual owners through trouble shooting proceedures .
And for once I will fall in on Husqvarnas' side.,
They would need thousands of highly skilled technicians to answer the phone calls and these people would have to have a very sound hands on experience with every product the company has sold for the past 20 years plus the ability to communicate with people of mixed technical skills who use th e wrong names for parts because they can not be bothered to even download the parts books and the wrong terms to describe what is happening .
That is the job of the individual dealers, not the national technical support network .
And if I was a person who it was possible to offend I would now be really pissed off being that I have taken the time to explain the root cause of your problem & the way I diagnose it then you decided it was not good enough for you unless Husqvarnas' Tech support gave my method a gold star of endoresment .
This means either you have absolutely no understanding of very basic DC which makes you a danger to yourself attempting a repair like this or you refuse to believe the valuable sound information you have just been offered for free in good will .
SO you are now standing on a petrol soaked wooden bridge with a burning match in your hand .
As for me I have no intention of wasting any more time on you or your mower .
So good luck , I sincerely wish you well but it is good bye from me .