For the millionth time Jack, TAKING THE CHUTE OFF IS NOT GOING TO HELP! The chute is not designed in such a way that it can restrict the discharge of clippings. If you would look at a picture of the mower, you would see what I mean.
The mower has cut poorly since it was new. If Vicki is cutting at a moderate speed with the engine at full throttle and the deck at the correct height, there's a problem with the mower. Solution: sharp high lift blades, part number GX25668. I own a lawn care business and I have done may hours of research and experimentation to determine what makes a mower cut good. Ric and RDA are lawn professionals as well. They know why lift is important and how it improves the quality of cut.
I doubt that the dealership would take back a mower that's already a year old. We're trying to get this mower fixed, not replace it. :thumbsup: