This was bought from a simplicity dealer they also sell farm tractors. Not from a box store. In the grand scheme my $8k is nothing compared to the tractors they sell (bought some extra with it too).
With that said yes the customer service is nonexistent. I have left multiple messages with a live person and on a their voice messaging system, never once got a call back. I just have to keep calling until I get someone. Would love to talk to their simplicity sales rep and pass on the story.
They picked it back up last week to fix the laundry list of issues (subset: stalls out easy, tire pressure on from was ~40lbs, rear was ~35lbs, low on oil, rust everywhere on bolts, cruse control looked like a dog gnawed on it, etc.) and the parking brake also stopped working. Found out the story is it is a ‘new’ 2020 that sat out in all conditions for over a year til it was sold to me as brand new just in from the dealer. The sales rep I worked with is no longer at that store they moved him, I heard from the guy who picked up my unit that he had a lot of customer related issues. Through I have had the same subpar experiences from all sales reps and mechanics that I’ve had the pleasure of calling back until they made the mistake of answering.
In theory I should be getting it back early next week after they ‘fix’ everything. Confidence level is not high.
I was super exited about buying this machine now im just nervous as to what else may go wrong. Bought this to last years and enjoy.
I’ll post back to what I get back. I’m at the point where if I find any issue when it’s back I’ll have them just pick it up and refund me - guessing that will be a battle too. Currently has 1.2 hours on it.
oh and still no manual nor keys. Just the dealer keys they use to move any of the simplicity mowers around the lot. Was told the day after it was first delivered they would have the manual and my keys out to me. Id be in a world of hurt if I held my breath on that one.
