OklahomaDave
Member
- Joined
- Aug 2, 2014
- Threads
- 2
- Messages
- 15
Everyone, I realize this thread is a bit old, but I wanted to update status on my mower. It has been a roller coaster of frustration.
The local Honda dealer to whom I submitted the mower for warranty repair tried to insist that the carburetor was "full of trash," and I then explained to him that the carburetor was *brand new*, which they could confirm by checking their own sales records. They then tried to tell me it was "old gas," when in reality the gas was *brand new* the day I installed the carburetor - purchased that afternoon - and before they could make the inevitable argument - it was never ethanol.
I'm now being charged $66 for a carburetor overhaul that could not POSSIBLY have been the problem, because the carburetor (which I've discussed here) was brand new; to say nothing of the fact that they didn't even look at the automatic choke, and I'm so angry with the local Honda dealer I can barely even type this message.
Two summers ago, I went out of my way to route my business to a local retailer and not a big box store because (I thought) the local guy would stand behind what he sold, not play a runaround game with a customer. I could have gone to Home Depot down the street and gotten the same treatment.
This dealer may end up getting my $66 because I've got not much choice (although the tech I talked to said he'd talk to the owner), and I realize I individually don't amount to anything in his broader customer base, but I promise it'll be the dead *last* time they get so much as a penny from me.
My estimation is that it is quicker and easier for them to blame gas, then charge the customer, rather than truly inspect the unit and bill Honda for a warranty repair.
If I wanted to write or contact Honda on this, does anyone here have any contact info they could share?
The local Honda dealer to whom I submitted the mower for warranty repair tried to insist that the carburetor was "full of trash," and I then explained to him that the carburetor was *brand new*, which they could confirm by checking their own sales records. They then tried to tell me it was "old gas," when in reality the gas was *brand new* the day I installed the carburetor - purchased that afternoon - and before they could make the inevitable argument - it was never ethanol.
I'm now being charged $66 for a carburetor overhaul that could not POSSIBLY have been the problem, because the carburetor (which I've discussed here) was brand new; to say nothing of the fact that they didn't even look at the automatic choke, and I'm so angry with the local Honda dealer I can barely even type this message.
Two summers ago, I went out of my way to route my business to a local retailer and not a big box store because (I thought) the local guy would stand behind what he sold, not play a runaround game with a customer. I could have gone to Home Depot down the street and gotten the same treatment.
This dealer may end up getting my $66 because I've got not much choice (although the tech I talked to said he'd talk to the owner), and I realize I individually don't amount to anything in his broader customer base, but I promise it'll be the dead *last* time they get so much as a penny from me.
My estimation is that it is quicker and easier for them to blame gas, then charge the customer, rather than truly inspect the unit and bill Honda for a warranty repair.
If I wanted to write or contact Honda on this, does anyone here have any contact info they could share?
