(1) As I see it the big box stores don't keep it secret, they don't offer post-sale service. They'll either happily refund my purchase price (something that shops never do) or they'll advise me to take my warranty claims to the manufacturer. The manufacturer will tell me where to find local dealers (you) for service or warranty work. So you may not make the initial sale but you get the service revenue. So why don't you meet their price and get both?
(2) I have been using an HRX for about seven mows. Why is it the worst mower ever made? What should I be alerted to? What data do you have? What mower brands and models are you comparing it to when you say "HRX worst mower ever made." Ever made inthen i docludes a lot of mowers.
As a dealer and by law I dont have to let anybody in my front door if i dont want but as its business i do.
How much money do you think dealers make when selling product?
Considering we have to speak to the customer, maybe go out and look at their garden, give brochures, order the machine, PDI, sometimes deliver and show how to use the machine.
So the 20-30% that a dealer might get has gone on time and sometimes our pocket ie fuel.
So if a customer from a BBS comes in with a warranty or one of my own customer comes, I wonder which one would get priority???
Again I can only go by my own personel opinion and experience.
Gearboxes are poorly designed, wear out to quick. Autochoke is a problem. Why have it work on the inlet temp when it can fluctuate more the exhaust.
Wheels wear out, clutches get heavy and cables snap. Engines only designed for 250-300 hrs.
Like I say only my opinion