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Hey Guys,

I just wanted to reach out and get your opinions. After a lot of research on various residential ZT's and the gracious help of many posts on LawnWorld I decided on a Toro Timecutter SS4260. Today I finally got the machine home to mow! Before mowing I was going through and recording my serial number and other tidbits about the machine I noticed the serial number was from 2012 because it began with a 31200xxxx. I know this per the Toro documentation found here Toro |. I also noticed it said date of manufacturing was Jan 2012. I found this odd because I purchased this mower brand new. Am I crazy to think that I would be getting a model year 2014 maybe even a 2013 if I bought new. The dealer delivered the mower in town here so I had no idea at the time of purchase this is what would be coming from the warehouse to my home. I am guessing this is something I should get clarified with the dealer. Is this common practice or did I have the carpet pulled out from under me? The mower does appears to be brand new and in good shape but you don't pay full price for a 2012 car in year 2014 it is supposed to work the same way for mowers? Thank you for your input and suggestions.

Eric

Just an update, spoke with the dealer and they provided some clarification. I was told that from a production perspective they need to produce the 2014's in years earlier. I guess this sounds reasonable to me as you obviously cant produce enough 2014's in the early months of 2014 for the 2014 mowing season. So I guess I am satisfied. Please let me know if something doesn't sound right here but I am feeling better.

As long as it has the same features and is the same as what you agreed to buy and the warranty starts from date of purchase I wouldn't worry about it.

Congrats on the new mower though :thumbsup:

keeplearnin said:

Just an update, spoke with the dealer and they provided some clarification. I was told that from a production perspective they need to produce the 2014's in years earlier. I guess this sounds reasonable to me as you obviously cant produce enough 2014's in the early months of 2014 for the 2014 mowing season. So I guess I am satisfied. Please let me know if something doesn't sound right here but I am feeling better.

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BULLSHAT!! I do not believe that for a minute.
You do not make and know all changes to a mower in 2012 for the 2014 models, unless the company "Toro" has sat down and is running the identical same model for a 3 year or 5 year span.
You need to call Toro and get clarification, but before you do that also just so you know what you are talking bout go online and read about your mower and see if the literature matches your machine.
I just bought a brand new JD and was delivered today, the sticker said it began production 5/19/2014 which was the day I ordered it.

Following interesting story:. But sounds like your getting lied to
I got brand new snapper zt 2014 and brand new toro timemaster 2014

I got another update. So when I talked to the dealer I talked directly with the salesman who sold me the mower as he gave me his direct line. Even after hanging up with him I was still a little unsure if I was being told the truth. So I decided I would call Toro customer service and speak with them directly. After some back and fourth with customer service the rep did give me verification that all the 2014's would have been made no earlier than late 2013. It looks like I may be the victim of a dealer trying to move some old stock. So I definitely was lied to by the salesmen or he was just trying to hollywood a little bit and get me off the phone. At this point I have had enough. No more phone calls I am going to head to the dealer tomorrow demanding a new machine and if they cant make it right I am taking it back and getting a full refund. Also, one more thing I did notice is it appears that the 2014 Toro Timecutters SS4260 has the hour meter listed as "standard" in the specs. There is definitely no hour meter on my Toro there is a blank hole where it should be. I was actually going to purchase the hour meter separately before any of this happened today because I really wanted to track my maintenance hours. Anyhow onward and upward. Thanks guys for your opinions and thoughts. I am an easy going honest person so it really gets me going when I am taken advantage of. I will keep you posted with what happens tomorrow.

My lawyer friend said here in GA that is theft by deception. You ordered a 2014 model and paid for a 2014 model and they gave you a 2012 model.


I would go see them and call them out on it.

Heck I might even kick his azz

I would take it back get and get my money, then go buy a new John Deere, drive back to the Toro dealer wave at them from the parking lot, then take a photo and e-mail it to Toro customer service.
:thumbsup:

To think that a dealer would look at you and think "This guy is green as deer poop, I'm gonna bend him over".
You walk in a trusting fellow and bam! Dealer F^%$Ed.
Yea I would be going some where else.
We got u man.

I agree. That is just not right. If he had told you that it was a 2012 and would offer you a pretty good discount, then that would be fair and you could make your decision based on that. As much as I love my Toro, if that happened to me, I would want my money back and I would look elsewhere. Definitely keep us posted.
Bruce

It sound to me like you bought a new mower with a full warranty. If its the same mower what in the world are you complaining about as to what year it was made? It sound to me you are getting upset over nothing. Run and enjoy your new mower, life is to short to get upset as to when your new mower was made.

reynoldston said:

It sound to me like you bought a new mower with a full warranty. If its the same mower what in the world are you complaining about as to what year it was made? It sound to me you are getting upset over nothing. Run and enjoy your new mower, life is to short to get upset as to when your new mower was made.

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So let me see if I understand your logic correctly. If I was to go down to a ford dealership today and purchase a 2014 F150. The sale is finalized and the dealer brings the truck from around back for me to take home and it is a 2012. As long as it has the same warranty as the 2014 I should take the 2012 home and be happy paying the same price for it as the 2014 I test drove?

Hey now,
He is going to get better support than he would from a big box store.
He is getting a better machine than he can get from a big box store.
He is supporting the local economy. He is getting personalized service and advice.
He is spending more but will get it back later with discounts and deals.
He is going to get a loaner when his needs to be worked on.
He is, well he]], getting ripped off.
No other way to say it.

Carscw said:

My lawyer friend said here in GA that is theft by deception. You ordered a 2014 model and paid for a 2014 model and they gave you a 2012 model.


I would go see them and call them out on it.

Heck I might even kick his azz

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Spoken like a true Georgian!!:thumbsup:

Last update on this. I went back to the dealer today and explained my frustrations. I won't go into all the detail that took place in the information exchange but ultimately they agreed to refund the money and let me return the mower. This was after some small attempts to make it right. So it's back to square one on my mower shopping but I feel relieved and learned some valuable life lessons. Note to all of you. Always verify you are receiving what you actually bought with your serial numbers! Model numbers can be the same for many years at a time. Hopefully I won't have to do this again for another 15 years. Again I know there were mixed reactions on this throughout the thread but I appreciate the different point of views.

Well glad to hear it worked out for you. It's your money so it's your decision. Atleast that dealer saved some face by letting you return it.

Did they not have the mower you wanted?

I would find a new dealer and still get the toro.

*
I bought a new 2014 Toro SS 4260 on 8/20/14, end of year Super Sale, I watched my Dealer open the box mine was crated in, & Build date was June of 2014.. (100 year Anniversary for Toro)

I have Toro's Headquarters ph number should you or anyone want it.. Just PM me.

If that Dealer has a 2012 left over, he isn't moving much stock, I asked if there were any left over models myself, to try & save a few pennies.. Nothing, All sold..

The 2014 Toro TimeCutter SS 4260 come standard with:

1) Tow hitch (standard on all 2014 models)

2)Hour gauge

3) 18" Extra-tall seat back

4) HOC = Foot assist deck lift

5) Rubber anti-vibe mat

I love my Toro... Loaded nicely, & really cuts beautifully. Glad you got your $$ back & Hope you find a better Dealer.

keeplearnin said:

So let me see if I understand your logic correctly. If I was to go down to a ford dealership today and purchase a 2014 F150. The sale is finalized and the dealer brings the truck from around back for me to take home and it is a 2012. As long as it has the same warranty as the 2014 I should take the 2012 home and be happy paying the same price for it as the 2014 I test drove?

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Its not the same thing, he's buying a mower not a pickup truck. Put the two mower side by side and you will have two mowers the same, not so on a pick up truck. The OP is getting up tight over nothing. I guess what I am saying if it was me it wouldn't upset me, the next person like you yes it will. Also I do my homework before I buy something not after.

When I buy something of any value I am the type of person that dickers for price. If its a older year mower I would use that to my advantage. The very first thing you need for this is know what you are buying. DO YOUR HOMEWORK. Know what you are buying before the sale not after. Then when you talk to the dealer you have to let him know that you don't have a problem about walking out the door without buying. The sales person dose this for a living and know this. Its too late after the sale that you don't like what you bought, you own it unless you buy it from some of the big box stores. Just what makes you think that a dealer going to give you your money back after you used his mower and now don't like it. Now he has a used mower he has to sell at a new mower price. So this is the reason I am saying be happy with what you bought because you will just be spinning you wheels and going no where. I have a friend that bought a new trailer and ordered it over the phone because he wanted the same thing that I have. When he picked up his new trailer he wondered why he paid 300 dollars more then I did. That just isn't the way to dicker for price I told him.

My Dad dickered. He traded cars and trucks often. was common to take a full day just to buy a car. He always bragged of his trades. He got some very good deals. I got one good deal but I only bought one new truck in my life. I never dickered. Selling a person a two year old mower as a new one is as bad as selling the year before snowblowers that have been powerwashed at Lowes. Not to mention the powerwasher they used and put back in the box.

possum said:

My Dad dickered. He traded cars and trucks often. was common to take a full day just to buy a car. He always bragged of his trades. He got some very good deals. I got one good deal but I only bought one new truck in my life. I never dickered. Selling a person a two year old mower as a new one is as bad as selling the year before snowblowers that have been powerwashed at Lowes. Not to mention the powerwasher they used and put back in the box.

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A good question? Are we talking about used equipment that has been cleaned to look like new or never been used equipment? There is a different. Once it been used I would think you could see that has been the fact?? If so then its time for a good dickering on price. It all go's back, know what you are buying, LOOK AT IT. I have found even the big box stores will dicker for used or display equipment. I can understand your dad because I think it is something I do and just can't think any different. The last used car I bought it took me many weeks to buy. I even looked out of state. That was the reason I bought my last motorcycle in Virginia instead of NY where I live.

keeplearnin said:

Last update on this. I went back to the dealer today and explained my frustrations. I won't go into all the detail that took place in the information exchange but ultimately they agreed to refund the money and let me return the mower. This was after some small attempts to make it right. So it's back to square one on my mower shopping but I feel relieved and learned some valuable life lessons. Note to all of you. Always verify you are receiving what you actually bought with your serial numbers! Model numbers can be the same for many years at a time. Hopefully I won't have to do this again for another 15 years. Again I know there were mixed reactions on this throughout the thread but I appreciate the different point of views.

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reynoldston said:

When I buy something of any value I am the type of person that dickers for price. If its a older year mower I would use that to my advantage. The very first thing you need for this is know what you are buying. DO YOUR HOMEWORK. Know what you are buying before the sale not after. Then when you talk to the dealer you have to let him know that you don't have a problem about walking out the door without buying. The sales person dose this for a living and know this. Its too late after the sale that you don't like what you bought, you own it unless you buy it from some of the big box stores. Just what makes you think that a dealer going to give you your money back after you used his mower and now don't like it. Now he has a used mower he has to sell at a new mower price. So this is the reason I am saying be happy with what you bought because you will just be spinning you wheels and going no where. I have a friend that bought a new trailer and ordered it over the phone because he wanted the same thing that I have. When he picked up his new trailer he wondered why he paid 300 dollars more then I did. That just isn't the way to dicker for price I told him.

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((((((NEWS FLASH))))...reynoldston..... Did you read the "Last Update" Read top quote


keeplearnin; You done good and you learned something out of it. I would email the manufacturer to let them know about the dealer also. Fine job standing up for yourself and speaking your mind. Best Regards; gfp55

gfp55 - I agree with you 100%, about contacting Toro Headquarters & let them know about this dealer... Certainly not anyplace I would deal with again..

And keeplearnin even stated the mower had no Hour meter, which is standard equiptment for 2014 SS 4260, maybe it was missing other features as well..

7394 said:

gfp55 - I agree with you 100%, about contacting Toro Headquarters & let them know about this dealer... Certainly not anyplace I would deal with again..

And keeplearnin even stated the mower had no Hour meter, which is standard equiptment for 2014 SS 4260, maybe it was missing other features as well..

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If a dealer will lie on a contract, they will lie about anything. Gee I wonder why the mower had no hour meter?

gfp55 said:

((((((NEWS FLASH))))...reynoldston..... Did you read the "Last Update" Read top quote


keeplearnin; You done good and you learned something out of it. I would email the manufacturer to let them know about the dealer also. Fine job standing up for yourself and speaking your mind. Best Regards; gfp55

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Up yours with your news flash. Still seems like a lot to go through for nothing.

reynoldston said:

Up yours with your news flash. Still seems like a lot to go through for nothing.

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Not everyone will just roll over and take it like you. The dealer was wrong and the man did not let them get away with it.

gfp55 said:

Not everyone will just roll over and take it like you. The dealer was wrong and the man did not let them get away with it.

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I sure don't roll over for you and never will.

reynoldston said:

I sure don't roll over for you and never will.

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I don't want you to roll over for anyone reynoldston. Your a man with convictions and so is keeplearnin, myself and others. Would you let someone take money out of your pocket? I don't think you would. Are you saying that the dealer was right by charging him 2014 prices for a 2012 machine? Would you take that? I'm not trying to make you made, but you said that there was nothing he/she could do about it and you were wrong, he/she got his money back and they learned not to deal with that dealer.

gfp55 said:

I don't want you to roll over for anyone reynoldston. Your a man with convictions and so is keeplearnin, myself and others. Would you let someone take money out of your pocket? I don't think you would. Are you saying that the dealer was right by charging him 2014 prices for a 2012 machine? Would you take that? I'm not trying to make you made, but you said that there was nothing he/she could do about it and you were wrong, he/she got his money back and they learned not to deal with that dealer.

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Don't know the person that bought this mower or know how he bought it. He got his money back and good for him. Now what he has to buy another one and what now if he doesn't like the next one or buys a lemon. I find in life you just can't satisfy some people. I sure hope he dose his home work better on the next purchase and takes a look at what he is buying. I find that Toro makes a very good quality machine that would last him for many years. If he wants a hour meter make sure it is on the mower before delivery not after. Now not knowing what he paid or the prices how do I know if the dealer over charged him?? Like I said I know if I make a big purchase I know what I am buying before I ever walk into the dealer and know prices. Everybody is saying what a bad dealer he bought this mower from. Like wise I don't know this dealer or was ever in his place of business, how can I say he is bad or good. Seeing he give him his money back it doesn't seem too bad to me. I have worked as a mechanic in different dealerships for around 25 years and have seen a lot in that time. This may be the reason it may seem I might be on the dealers side of this story. Like I said some people you just can't satisfy and some you can.

reynoldston said:

Don't know the person that bought this mower or know how he bought it. He got his money back and good for him. Now what he has to buy another one and what now if he doesn't like the next one or buys a lemon. I find in life you just can't satisfy some people. I sure hope he dose his home work better on the next purchase and takes a look at what he is buying. I find that Toro makes a very good quality machine that would last him for many years. If he wants a hour meter make sure it is on the mower before delivery not after. Now not knowing what he paid or the prices how do I know if the dealer over charged him?? Like I said I know if I make a big purchase I know what I am buying before I ever walk into the dealer and know prices. Everybody is saying what a bad dealer he bought this mower from. Like wise I don't know this dealer or was ever in his place of business, how can I say he is bad or good. Seeing he give him his money back it doesn't seem too bad to me. I have worked as a mechanic in different dealerships for around 25 years and have seen a lot in that time. This may be the reason it may seem I might be on the dealers side of this story. Like I said some people you just can't satisfy and some you can.

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You would have made a good lawyer, lots of words with no answers. Right is right, wrong is wrong, period.. the dealer said it was an 2014 and it truly was a 2012 so the dealer and salesperson lied that makes them wrong, Period.

gfp55 said:

You would have made a good lawyer, lots of words with no answers. Right is right, wrong is wrong, period.. the dealer said it was an 2014 and it truly was a 2012 so the dealer and salesperson lied that makes them wrong, Period.

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What in the world is there to answer he got a new mower and as I under stand 2012 mower is the same mower as the 2014. The same thing, its equipment, not a new car. I just can't see what year it was made would make any different, they are made the same. You will see a lot of this in farm equipment and large over the road trucks. You can call me all the names you want and I will do the same to you because this isn't the first time I have disagreed with you. So put the hr. meter in it and it will be a 2014. For all I care anymore I hope the OP buys a Weed Eater one and really gets it stuck in his A##, along with you. I was a mechanic not a lawyer and seen this happen many times when I worked for a large truck dealership that a truck would sit on the lot for a couple of years. I really don't see the big deal here other then you like to argue so let keep it going because it sure entrainment for me.

OK, You are right and I am wrong.

I agree this is very good entertainment.

gfp55 said:

If a dealer will lie on a contract, they will lie about anything. Gee I wonder why the mower had no hour meter?

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I kinda had the same thing happen when I purchased my 36" walk behind. The mower I purchased had the hour meter but when I got there to pick the mower up it didn't have the meter. The Owner said when he called to order the machine the guy in the warehouse said he had a last years model he could send that was cheaper and he could save me $400 if I purchased last years model over the new model needless to say I save $400. Got the same warranty just like the newer model. I do agree that what the dealer done in this case was pretty underhanded. I would also call Toro and let them know, I don't think they would take that from a dealer.

Wonder if the OP is still visiting here ?

PS: If it is an older model year (leftover) then do the right thing & cut the price & sell it for what it is, with full warranty..

Why do ya think 'reputable Dealers' have year end Super Sales ?