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- Feb 19, 2020
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I explain this way to customers. The chain, bar, and drive clutch drum (spur drum) are normal wear items that the customer should be expecting to replace as normal maintenance items. It is just like blades and belts are normal wear items and are part of normal maintenance.And repair invoices are just going up I have had a rash of people digging out their chainsaws that haven't been ran in a few years, and minor repair work is cost effective, but since they have set the chain links and bar sprocket have froze up. When you add those items to the repair it is no longer a feasible repair. So can't even repair chainsaws if they also require a new bar and chain. Just had a 45cc Homelite the other day. Needed a new $30 ignition module and replacement fuel lines and primer bulb. That alone is not a bad repair cost, but a new bar and 2 chains pushes the repair bill to $173.
Yes I got customers that complain about costs and some that want to remove drive links to extend the life of a chain. Well doing that is just asking for more problems like drive links jumping drive teeth. And I got customers that get every bit of use out some chains. Once the chains are worn to a point I call them dirt chains and that I only sharpen them for that purpose.
Luckily most of my customers understand that actual repair costs don't include chains, bars, and drive clutch drums. Those are extra.