I figure it was more poor management than poor products myself. Top management can't be greedy at the expense of their company nor make bad decisions. It didn't help companies like Sears and Wal-mart stop carrying some the product lines. Once consumers get burned by lack of support it is hard to get them back too.
At one time Murray Ohio made the Craftsman riders then Sears change manufactures which put Murray in a bind and when Tecumseh went under it was the straw that broke Murray as most their equipment was built around Tecumseh products. For several years we had beg for parts until Briggs took over the name and some of the parts manufacturing.
Briggs lease out the Murray name to companies like Husqvarna and MTD so it is slowly making a come back. When Brigg purchased Snapper mower they lease that out to Husqvarna for frame manufacturing or at least the Snapper rider and ZTR that I have under my wing are using Husqvarna parts. Briggs actually lost part sales as Husqvarna have put their part number on the parts so brought the parts from Husqvarna for about 1/2 - 2/3s of the Briggs price. Even at those reduced prices the customer still complains about costs [it is normal for them to complain about anything that is not free].
The long term part back orders is what hurting me here. I had a Coleman generator in the shop for 2 months now and instead waiting the carburetor repair kit to get back in stock (still on back order) I had order individual parts which still took a month to get. But at least the unit is back together awaiting a start-up which is delayed due rainy weather here and now wet snow. The customer came by yesterday saying he been to other shops that say they can get the kit which I know they can't. Most Coleman generators have Tecumseh engines but this one has a Briggs.
I see how current Briggs deliver parts so as I just order for parts for both stock and oil pump screen for a 49M I have torn down for sump gasket replacement. The screen was so full of paper gasket material that actually rip the screen off the plastic holder.
Here is the small order I just placed with A&I. It would have been more but I had already off load nearly $1500 of the order to other vendors as they were not Briggs or another vendor had better pricing cost wise. I would order 3 camshafts but I just found 2 that were in the wrong bin so save me $110.
Now that A&I has raise their after market parts prices most the parts lower at their competitors especially when you add in their retail UPS shipping rates for anything under $200. Boy I hated getting billed $45 on a $192 order because they wanted to ship out 3 different warehouses.