Ah. You're into it a lot more than I am. I've only done a few commercial repairs. Almost everything I take care of is for private individuals. I find that they provide me with literally more than I can do in the warm weather months, and they leave me alone (mostly) when the snow is flying. (Yes, I fix snowthrowers, but that work is pretty spotty, and some winters I don't get one call.... because it doesn't snow.)FWIW I do overnight servicing for commercial customers as they can be anywhere within a 100km radius and they can always do a couple of extra hours tomorrow to catch up
I do on site servicing fro my tradies , Brickies / builders/ plumbers etc because they are happy to pay a call out fee as they have time deadlines to finish their work.
I now do all of the crews in a 5 mile radius because I work with them , do urgent repairs overnight and leave them in the yard for pick up at the silly hours that crews leave .
None of the mower shops will open before 8 am by which time my blokes would be on their 3rd job or more and they all close at 5 to 5:30 pm .
My workshop is one corner of a 1000 acre farm so no neighbours to annoy .
If you are in a residential area one complaint to the local authorities and you get closed down or they declaire you property to be commercial and triple you local taxes .
Near me, there's only one mower/small engine shop, and naturally the service rates are through-the-roof outrageous. Kinda handy for me when I endeavor to keep my rates high enough to justify all those hours away from the woman and in the shop -- where things tend to make sense.