Don't really like it, but that is the nature of the business. May not put them at the top of the line, but try to make them understand that we will always treat them fairly. As I said we have a dealer with poor service and continually pick up his customers because of our service, even though they have to drive an extra 15 miles. If it is a product we don't sell, we do charge $5 more per hour and that doesn't seem to bother them. I suggest that you buy your maintainence supplies from him, to get in his good graces, so if a problem occurs he will know you. Hope this answers your question.