Repair Shop Contract

[wjjones]

Does anybody here have shop and require the customer to sign contract agreeing to the let the shop repair there lawn equipment? I thinking about doing this in the spring 2014. I probably put in it there that customer has 30 days to pay and pickup there equipment after being repaired, etc. I can put together rough draft so you guys if I have too.

Our local shoppe has a work order that requires a signature he writes out a description of the repair, and it also stands for an agreement of what is to be fixed, and any other repairs that go with the original repair. He is really good about notifying you if the repair requires more parts, money, etc before he proceeds.

 

[davbell22602]

Our local shoppe has a work order that requires a signature he writes out a description of the repair, and it also stands for an agreement of what is to be fixed, and any other repairs that go with the original repair. He is really good about notifying you if the repair requires more parts, money, etc before he proceeds.

That's kinda like what I wanna do.

 

[de dee]

Does anybody here have shop and require the customer to sign contract agreeing to the let the shop repair there lawn equipment? I thinking about doing this in the spring 2014. I probably put in it there that customer has 30 days to pay and pickup there equipment after being repaired, etc. I can put together rough draft so you guys if I have too.

instead of a notery would a camera recorder of the transaction do the trick, for the legal part of it, and a lot cheaper too , some shops are installing cameras for light fingers over the tools , its amazing how the tools stop disappearing with a camera watching,

 

[Rivets]

When a unit comes in for repair at our shop the customers are asked what they want done. This is written on the work order along with any special instructions, reviewed with the customer and then signed by the customer authorizing repairs. Many times it will say (call if the repair costs exceed $XXX). Unit never leave the property without payment. Only exceptions are known valued customers and commercial businesses. Because 99% of our customers come to us because of the quality of work and/or past experiences, we very seldom are questioned about the bill. Need to qualify this by saying our business is family owned and been around for 50+ years.

 

[davbell22602]

When a unit comes in for repair at our shop the customers are asked what they want done. This is written on the work order along with any special instructions, reviewed with the customer and then signed by the customer authorizing repairs. Many times it will say (call if the repair costs exceed $XXX). Unit never leave the property without payment. Only exceptions are known valued customers and commercial businesses. Because 99% of our customers come to us because of the quality of work and/or past experiences, we very seldom are questioned about the bill. Need to qualify this by saying our business is family owned and been around for 50+ years.

Thats how my rough draft is now. Plus I added storage fees if it picked up within 30 days and after 45 or 60 days(undecided) of non payment it belongs to the business. It be page 2 of the work order. The first page would be those Briggs and Stratton service orders that they sell.

 

[wjjones]

That's kinda like what I wanna do.

If they sign it then its a legal binding contract.

 

[Rivets]

Don't really think you should go to two pages. As a customer, I would wonder it the work will be that good, if you need two pages of legalese. We don't worry about unclaimed units. The few that are left around, normally only take a phone call. Use the KISS method as a professional, and if you feel the customer might balk at a high bill make a phone call to protect yourself. Most customers like to know if problems occur and appreciate your being a proffessional. Surprises are what will get you in trouble.

 

[davbell22602]

Don't really think you should go to two pages. As a customer, I would wonder it the work will be that good, if you need two pages of legalese. We don't worry about unclaimed units. The few that are left around, normally only take a phone call. Use the KISS method as a professional, and if you feel the customer might balk at a high bill make a phone call to protect yourself. Most customers like to know if problems occur and appreciate your being a proffessional. Surprises are what will get you in trouble.

1st page is the repair contract. 2nd page is work order that the tech uses put down his notes and parts used etc. Its Briggs part number 273180.