Hello, I just received a brand new HF2417HME. The warranty is for 2 years. The delivery person dropped it off on Tuesday and was able to walk me through the operation, and everything looked good. I mowed half my yard and loved the tractor. The next day, Wednesday, I went to finish the mowing, and while mowing at FAST throttle, the tractor started to sputter and cut out, and finally I heard a backfire followed by a puff of white smoke. I throttled it down and raised the cutting assembly. I tried to run again, and the sputtering happened again. I raised the cutting assembly, shut it down, and looked around the engine area. All looked good, so I decided to see if I could make it to the shed to park it. With the cutting assembly up, the tractor ran fine. I lowered the assembly, and the problem started again.
I am curious what this group thinks the problem could be. The grasscatcher was empty at the time.The grass is high, but not that high. I'm in Northern France. It rains a lot. As mentioned, it is under warranty, so I am waiting for the current two-day holiday to end before contacting the dealer. I am looking here for opinions on what might cause this, as the dealer will have to charge me to come and get the mower. We are 40 minutes from the dealership. I'm hoping that it can be resolved without sending the tractor to the dealership.
(updated on 5/10 to add warranty information)
I am curious what this group thinks the problem could be. The grasscatcher was empty at the time.The grass is high, but not that high. I'm in Northern France. It rains a lot. As mentioned, it is under warranty, so I am waiting for the current two-day holiday to end before contacting the dealer. I am looking here for opinions on what might cause this, as the dealer will have to charge me to come and get the mower. We are 40 minutes from the dealership. I'm hoping that it can be resolved without sending the tractor to the dealership.
(updated on 5/10 to add warranty information)
Last edited:
