Hello Rusty,
As to regard to, your lawnmower collection problem, this could be one of two things or possibly both:
1) Often the lifters on the lawnmower blades can become worn after much use, check that your lifters are not worn. The blades lifters are like a fan, that creates air and throws grass into the back of the grass box, if lifters become worn obviously your blade will not throw the grass into the back of the box.
2) Make sure that your collection box is clean, after continuous use the grass box can often get clogged up with grass. Ideally use an airline to clean the grass box or power washer jet to clean the box, if the box is blocked, the air will not flow through the box, making it impossible a lawn mower to collect properly.
I hope this helps your collection issue.