Hustler Model 939207 - This machine has left me stranded too many times. Broken hydro braces / thrown belts. Lowes warranty said they would send a dealer to my home to repair. Local dealers will not honor that. Only 155 hours on this machine and I am looking to sell / trade. Emailed Hustler asking for new braces under warranty ( I offered to install ) ..They said sorry, we will not provide them. So that means I must transport the machine to a dealer ( rent a trailer ) to get $85 worth of braces installed under warranty. The trailer rental / down time / my time costs / would be more than that. These braces are junk. Easy to see why they fail. I will now tell everyone I know to steer clear of Hustler products. Toro Titan Max .... here I come. Hustler , you got me for $4500 and your machine is dead after 155 hours . You warranty to 300 hours, but your warranty terms suck. I guess that goes along with your product. DONE WITH YOU !!
I do not want to sound preachy but you are the perfect example of being penny wise & pound foolish.
So you saved a few hundred dollars by buying from big box store who can sell cheap because they have no service department to pay for.
Then when you needed service and found you got treated like a lepper from the person who does plow a lot of his profits into running a service department.
The burning question is have you learned your lesson or will you scour the planet to find the cheapest Titan or will you buy it from your local dealer ?
Now the local Hustler dealer is being a bit narky .
He is supposed to do the warranty work and most will book in the machine
However if it has to be picked up, they will charge you for transport both ways and generally leave the mower sit there till their techs have nothing to do .
Some think this is because they are trying to punish the owner for buying from the big box but in reality with a low rates for warranty work, most workshops make a loss doing them.
Some workshops use the warranty work to try & establish a relation ship with the owners in the hope they will become future customers and thus the "loss" they make on the work comes from the advertisng & public relations budget .
Others just see warranty work as a burden on their profitability so the big box mower will sit there till the techs have no other work to do so become a loss mitigater .
I do unauthorised warranty work for one brand because I have a relationship with the dealer where I buy that brand parts from
I do all of the paperwork, which is quite substantial and they pay me the same way they get paid with credits towards my parts purchases.
Other than similar relationships that the brand know nothing about , no brand will supply warranty parts to non factory trained techs to fit .
and for good reasons as you have no reason not to be telling them a lie about your mower & on selling the warranty free replacement parts elsewhere.
Then there is the extra costs involved in sending parts to your home.
The dealer will have regular orderers so the warranty parts get included with that so there is no transport costs to the factory.
