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And we can't always depend on the OEM either if we get an inexperienced support person. Sometimes they put the part(s) on a totally unrelated page or as IL said leave complete pages out of the published IPL docs. This is why we ask for as much info as we can get from the person that is asking for help as we also have to research things ourselves to in order to provide accurate info and not to just to throw something out and hope it will stick to the wall.
This where experience field personal that has worked on this equipment is invaluable. One problem I see is the up coming group of techs are being not fully trained as repair persons but as part replacers.
And doesn't help when the OEM refuses to release the info of their equipment. Mostly being afraid someone will copy their designs. Personally I just want make the needed repairs without having guess at what parts or how the wiring was done. A lot of us in the field have to spend a lot extra time just figuring out things that should be easily come by.
This where experience field personal that has worked on this equipment is invaluable. One problem I see is the up coming group of techs are being not fully trained as repair persons but as part replacers.
And doesn't help when the OEM refuses to release the info of their equipment. Mostly being afraid someone will copy their designs. Personally I just want make the needed repairs without having guess at what parts or how the wiring was done. A lot of us in the field have to spend a lot extra time just figuring out things that should be easily come by.