bertsmobile1
Lawn Royalty
- Joined
- Nov 29, 2014
- Threads
- 65
- Messages
- 24,995
Took an old mower in for repairs, and right from the git go, the guy was having trouble coming up with parts money. I've learned that customers who are going to have a lot of parts, don't mind dishing out the parts money upfront. So for like a month I've had this guys mower and he's stalled and stalled with coming up with the money. So, I finally started making plans for him to come pick it up. I've had it for like a month. Moving it out of the way was getting old.
So I mentioned to him that since I had time and labor into this, that after 30 days, it becomes mine. Low n behold, in about 2 days, he shows up and pays for the parts and most of the labor.
A lot of people have problems with money ( don't we all ) but are too embarrassed to admit they are a bit short.
I like to set deadlines if they start to umm & err about parts.
The usual tack is I order the parts but do not fit them till paid for.
So I call the customer and let them know I have the bits waiting to be fitted when they come up with the cash but in 30 days they will have to go back because my refund options run out the ( that is a lie ) .
If they offer to pay a dit now a bit more latter on then I know they are short so do the work .
After the commercial customers , the ones who can not afford to bu a new mower right now would make up the bulk of my income so I don't want to scare them off into a bu it now pay latter new mower which I will not see for 3 or more years .