Don't shoot the messenger...

[Honest Abe]

I’ve gotten to the point that I now give each customer a soft estimate when they come in. Most of my customers say “Do what you have to, if more call first”. 95% are repeat, and 5% referred so they know how I work. Last time I had a idiot was over a year ago. Parts are parts, we can’t control the price.

this happens when businesses seek out cheap labor, to appease stockholders and customers. Quality costs, and as Fram says, "You can pay me now, or you can pay me later." For 30 years I was a loyal GM buyer, until the day their HQ Customer Service VP told me, (and I quote) ....your oil leak from the oil pan is "Normal Seepage". When Americans allows this kind of dumbing down of product, sales & service we've only ourselves too blame. JMO.....