Just to give an update:
Briggs and Stratton (Ferris) has been dragging their feet on this, big time! The girl I originally spoke with first claimed to have not received my email, after repeated contacts from my end, she finally said she found my email in their spam folder (FYI, I submitted my message through the web contact form on the Ferris website, so she is telling me that the Briggs and Stratton email server is recognizing their own internal web forms as spam.) She then told me that a guy there had devised a "work around" and would be in touch with me. Several more days and no word, I called back again and again. I was then put in touch with one of the repair guys who said I could raise the deck myself and just realize that the markings are all off by 1/2 inch. Really, does that change the fact that the specs state this mower will cut from 1.75" to 5" in quarter inch increments? In real life it can cut from 1.75" to 4.5", or it can be "worked around" to cut 2.25" to 5" inches, but never 1.75" to 5", which is the marketing that I spent a lot of money on.
I also called my local dealer (who is the authorized repair center) to discuss the issue. (To give background, while shopping, I offered to pay him $300 more than the out of state price which included $200 in delivery, i.e. $500 more than the out of state price, to keep my business local, but he told me that even at that price he couldn't make money selling me that unit. I physically drove over to speak with him eye to eye and explain that I wasn't running a negotiation game on him, I appreciated his time, but I am a man with a family, and there is no way I could justify paying $700 more overall to simply give him the business. I did tell him that I would like to continue working with him after the purchase for local parts and service, and he said of course, we'll still be friends.) Well, when I called him to discuss the unit, I guess he finally realized that I wasn't BS-ing him in an attempt to get a better price, and I could tell in his voice that he was mad. He was very short on the phone, told me that he would work with me based on whatever Briggs and Stratton tells him to do, and he left me feeling pretty out in the cold with no real manufacturer or local dealer support at this point. (Mind you, the real purpose of my call was to get the price on a new set of blades, a tow kit, and possibly a bagger and/or mulching kit.)
If things continue down this path, I will probably start a brand new thread in the Ferris area, but ever the optimist, I will give a few more days to see if things turn around... I'm honestly getting so turned off by all of this that I may end up going through my credit card company and forcing a return on this...