that is who I have been talking with. I have not even asked Home Depot but went straight to Cub Cadet
So you don't know what cause the fire? ((It looks like you were doing some real heavy duty grass cutting.))I have found its up to the dealer to make a warranty claim. Maybe you might try another dealer and see what they say.
It is not unheard of to have a fire on a mower particularly ((when doing heavy cuts in dry grass)) and I have never heard of a successful warantee claim for a burned mower, domestic or commercial.
Most originate on the deck from a build up of dried grass clippings being ignited by either the exhaust or friction from the actual belts.
Another was eventually found to be a mouse nest under the air ducting which blew out in operation, sat on top of the exhaust, started a fire which caught the carb fuel lines and the result was not too dissimilar to yours. Roasted mice were found between the cylinder fins. This customer mowed Friday, went shoping Saturday & the fire happened Sunday arvo, the little buggers can be real quick to set up home.
As a PR exercise I would have expected CC to come to the party which is very disappointing and very bad form on their part but as a warrantee clain you have just about zero chance of getting any where. Sorry if I sound cold & cruel, but mowers are tested to the nth degree for fire risk and a lot of recalls are done to reroute fuel lines, fuel filters etc to alleviate any slight possibility of the machine itself causing a fire without opertor negligence to some extent.
OTOH check your houshold insurance policy as apparently a lot do cover things like mowers.
If the claim goes through it will be conditional that a fire extinguisher be fitted to all future mowers and this is a very good idea.
I have had a deck fire start on me when cutting tussock grass but luckily enough ( and it was pure luck ) there was some garbage on the side of the road that I used to flick the burning grass out from under the mower & I stamped it out so apart from a pair of belts , a plastic belt guard and a pair of undies the damage was quite minimal.
The landlord has a similar problem. I have now fitted extinguishers to all 4 of their mowers. the tractors & farm trucks already had them but they just never thought about the mowers till the good lady went flying into the dam with smoke pouring out from under the deck, quite a sight from all accounts but I was out on call & missed it.
Good luck & very sorry to hear of your misfortune.
you might do better approaching it from their marketing department with a softly softly approach.
Cub Cadet LTX1050 Fire?
This is a photo of my 2 year old cub cadet. I need everyone痴 help locating any other people that have had this happen to their mower. While mowing I noticed some smoke coming from the engine area and stopped to look. When I raised the cowling, the top, front of the engine was on fire. Before I could get anything to help put it out, all the plastic had caught fire and there was no putting that out. I contacted the Cub Cadet customer support and they were very nice and helpful until I heard this was NOT going to be under warranty. Seems they have never seen such a thing and said it was more than likely a bird nest under the carburetor, near the exhaust pipe. This nest must have caught fire causing a malfunction in the fuel system which then feed gas to the fire. How many birds would build a nest 8 off the ground in a piece of equipment that is used every week? It was also mentioned that I could prove otherwise, so their best guess is a new mower is less than a lawyer (great company policy). What ever happened to helping a customer in a weird circumstance?
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Sorry for your loss. I filed warranty claims for four different manufacturers over a period of 25 years, Yazoo, MTD, Ariens, and Kohler. None of them ever paid a warranty claim if the word "fire" was mentioned on the claim. They were all told to file a claim against their homeowners insurance policy. I can only guess that ultimately their homeowners insurance company filed a claim against the manufacturer in question after settlement?
It seems to me if a factory defect caused the fire with proof and the equipment was still under warranty with claims done by the dealer why it wouldn't be covered? The key words here are factory defect not the owner lack of maintenance like a bird/ rodent nest on the muffler. I have rodent damage/repairs come into my shop often ever year. Just got done repairing the wiring harness on my own car that mice ate up.
When a manufacturer approves and pays a warranty claim, they basically are admitting fault. They are not going to admit fault with a potential catastrophic event like a fire. If they did admit fault, then that would set the stage of the owner later on saying "well it also burned my house down". And we're talking about a warranty claim here. If the insurance company does pay for damage and determines that the manufacturer was at fault, they will go after the manufacturer through subrogation and you will probably never hear anything about it.
Well i will answer your question. The mower is cleaned and washed after every trip out. You assume like the dealer that people do not care for their equipment. There was a flame shooting out from the top of the head area. There was not flames from underneath. This was caused by a faulty design of the fuel distribution. If you work on these them you should know the fuel line runs along the top edge of the head toward the carbs.
I have purchased a John Deere and it is in fine shape 2 seasons later.
Thanks for your opinon but it aligns with dealers refusing to make good on a 3 year warranty.
Well i will answer your question. The mower is cleaned and washed after every trip out. You assume like the dealer that people do not care for their equipment. There was a flame shooting out from the top of the head area. There was not flames from underneath. This was caused by a faulty design of the fuel distribution. If you work on these them you should know the fuel line runs along the top edge of the head toward the carbs.
I have purchased a John Deere and it is in fine shape 2 seasons later.
Thanks for your opinon but it aligns with dealers refusing to make good on a 3 year warranty.
Cub Cadet LTX1050 Fire?
This is a photo of my 2 year old cub cadet. I need everyone痴 help locating any other people that have had this happen to their mower. While mowing I noticed some smoke coming from the engine area and stopped to look. When I raised the cowling, the top, front of the engine was on fire. Before I could get anything to help put it out, all the plastic had caught fire and there was no putting that out. I contacted the Cub Cadet customer support and they were very nice and helpful until I heard this was NOT going to be under warranty. Seems they have never seen such a thing and said it was more than likely a bird nest under the carburetor, near the exhaust pipe. This nest must have caught fire causing a malfunction in the fuel system which then feed gas to the fire. How many birds would build a nest 8 off the ground in a piece of equipment that is used every week? It was also mentioned that I could prove otherwise, so their best guess is a new mower is less than a lawyer (great company policy). What ever happened to helping a customer in a weird circumstance?
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Guess it's time to check all my clamps and fuel lines. Might as well replace them all. Here comes another Saturday project LOL.Dang, that's unfortunate.... at least you had a fire extinguisher close by.
I think some companies make fuel line wrap to keep heat off of it, I've never used it, might look into it.
I know! RIght?Guess it' time to check all my clamps and fuel lines. Might as well replace them all. Here comes another Saturday project LOL.
Who would knowingly design an engine where the "rubber" fuel line runs around the muffler to the carb? A buddy of mine would call that the "dummy squad".
slomo
Mine has caught on fire twice. I poured a bucket of water on it last year and managed to save it. I had to replace the fan, air cleaner cover, some wiring and the top cover. My wife was mowing today and it caught on fire again. Luckily it went out with what I hope is minimal damage. It is obviously a design flaw. Grass builds up underneath. I have NEVER had another brand of mower catch fire. This is ridiculous.Cub Cadet LTX1050 Fire?
This is a photo of my 2 year old cub cadet. I need everyone痴 help locating any other people that have had this happen to their mower. While mowing I noticed some smoke coming from the engine area and stopped to look. When I raised the cowling, the top, front of the engine was on fire. Before I could get anything to help put it out, all the plastic had caught fire and there was no putting that out. I contacted the Cub Cadet customer support and they were very nice and helpful until I heard this was NOT going to be under warranty. Seems they have never seen such a thing and said it was more than likely a bird nest under the carburetor, near the exhaust pipe. This nest must have caught fire causing a malfunction in the fuel system which then feed gas to the fire. How many birds would build a nest 8 off the ground in a piece of equipment that is used every week? It was also mentioned that I could prove otherwise, so their best guess is a new mower is less than a lawyer (great company policy). What ever happened to helping a customer in a weird circumstance?
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