Non family owned businesses are most run by graduate accountants with MBA's and none of them have done any real work since they left high school
Even fewer have any contact with real middle class let alone working class people .
Their heads are stuffed full of theories formulated from highly flawed economic assumptions .
So some shinny bum works up a spread sheet showing how his brilliant idea will generate X millions of extra profit and the rest of the silver spoons just nod their heads and work out a bonus structure based around the extra profits .
Perfect example is the biggest Telco down here Telstra, stopped accepting cheque payments through the post office for land lines & mobiles and with mobiles will only accept an on line payment full stop .
This is because the PO charged $ 4.20 to do the transaction so when the 200,000 stopped using cheques they would save $ 840,000 a month in fees justifing Mr Shinny Bums extra bonus of $ 20,000 / month.
The thought that if I now had no option but to use some form of on line payment then I could go to one of their competitors never crossed their minds. They lost over 100,000 customers so for me that was $45 / month for mobile and $ 55 for the landline
I signed up with one of their resellers so get the same service but I now pay $ 12.00 / month to the reseller for the mobile who obviously takes a cut so they would now be getting no more than $ 10 / month. thus loosing $ 35 / month to avoid paying a $ 4.20 a month fee .
The land line is now disconnected .
But if you include this that makes a $90 / month of lost income .
They have just recorded their 3rd year of decreasing total revenue .
Every other telco is showing an increase in total revenue yet they blamed Covid for their drop .