A Good,Good company

[mikehouse]

The 1st Sat of June 2020 i was set to do major yard work by doing hedges 1st.Got my 40v hedger (LHT2436 bouht 5/22/19) and went to start it and it stalled.Hmm,that's not good.Battery was charged full,but no connection.Called B&D stated problem,and they promptly sent a new battery AND charger.Still no connection.Reached out again,and this time they sent a whole new unit.In box and all.so now i have 3 batteries,3 chargers,and two hedgers.One of which works and the other i have to tinker with to see what's wrong.In these days and times,this kind of customer service is priceless.Great job Stanley Black and Decker.

 

[tom3]

If someone in management sees this a certain customer service rep. just got fired.

 

[upupandaway]

Yeah being Stanley owns Craftsman now, if it-from sears that is breaks(I read they would honor all sears tools), u have to pay postage to send it to them before they will send u a replacement. That cost alone defeats the purpose.

 

[Scrubcadet10]

I hear Stanley B&D broke ground on a new factory for making tools in Dallas, awhile back.

 

[Rivets]

Reported