Need to vent about new Raptor SD

[katit]

Bought a week ago, dealer delivered. 1.5 hours on meter, brand new.

Cut is great, all is well. However, it was pulling to the left. Called a dealer, got with a tech, he explained and I was able to adjust hydro and made it run straight.
After first run - hydro oil tank was empty. Had to go get quart, no big deal, but still...
While I was doing that - found 2 bolts missing. One bolt on a plastic cover and one bolt that fixes adjustment of arm(!).
Ok, joked with a dealer about "Friday's assembly". They mailed bolt (one), put it in, life is good.

Today, 2.1hr on meter, I started to mow. 5 minutes later started to hear noise from a deck. Finishing pass, parking on a pavement and noticed hole in a black belt cover. It was melted!
Taking cover off - pulley off, bolt loosened on right belt pulley. Belt off. Center blade pulley bolt ALMOST out as well.

So, pulley and cover need to be replaced (at least). And I'm not sure what is going to fall out next? Called a dealer - he said he will check if Husteler will pay him for Pickup. I'm really upset, 3rd of a front yard mowed and how long will it take to fix??

 

[tbarnett]

Sorry to hear about your mower. A few years ago I had similar problems with a new Cub Cadet and ended up trading it!!

Don't allow Hustler or the dealer to give you a run around.

Keep us posted!!

 

[katit]

Well. I don't want to trade it. "Trade" means loose money. I think I shouldn't loose money on something that falls apart and it's not my fault.

Will see what Hustler says, but it sure starts to feel "bad" with missing and not tightened bolts.. I won't be happy if it will take more than a week to get it solved.

 

[Carscw]

Tell the dealer to give you a new unit put together properly.

 

[katit]

Tell the dealer to give you a new unit put together properly.

But dealers don't put together decks, right? It's from factory..

 

[Carscw]

But dealers don't put together decks, right? It's from factory..

The dealer should have gone over the whole mower.

Yes the deck is put together at the factory.

I don't know about you but I would be raising some hell.

 

[katit]

Ok, where would you start? Dealer or company?

 

[Av8r]

A loose bolt or two, well I can accept that. Seems as though there were a few more quality issues with your raptor. Wish you the best. Looks like a good mower but I would be mad as hell.

 

[Carscw]

Ok, where would you start? Dealer or company?

I would start by going to see the dealer because the drive there would calm me down.

You bought the mower from him and he needs to make it right.
He needs to pick it up and fix it as fast as he can not next month but today.

If this did not work I have found that getting on their Facebook page and post what's going on gets the best and fastest results.

 

[Shughes717]

I would start by going to see the dealer because the drive there would calm me down.

You bought the mower from him and he needs to make it right.
He needs to pick it up and fix it as fast as he can not next month but today.

If this did not work I have found that getting on their Facebook page and post what's going on gets the best and fastest results.

I agree. A good dealer will make it right with you and hash out the details with the manufacturer later.