I wanted to write to let everyone know of my experience. As many of us know it sure seems John Deere has slipped, badly, with respect to customer service and, candidly, quality. I’m from Iowa, grew up on farms and was always “Green to the bone”. Here’s what just happened.
In 2015 I purchased an X300 to mow a 1/2 an acre relatively flat lawn in Iowa close to JD HQ. I recently moved to Denver for work. So, I decided I should sell the mower as my lawn is tiny here. Well somehow the transmission is out. I mowed with it right before I moved and drove the mower off the truck here. The warranty is out but thre are only 80.8 hours on the mower. I repeat 80.8 hours! The mower is in MINT condition, never abused and solely used for mowing a well maintained yard. John Deere told me because I mentioned I was selling the mower they wouldn’t cover it. I understand not wanting to “refresh” someone’s mower they are about to sell but a transmission going out at 80.8 hours???? I should have bought an MTD type mower for $1000 and saved myself a couple grand. I didn’t want to believe my neighbors who work at JD when they told me “it is a totally different company now. John Deere is just a logo”.
Save yourself some money. Buy cheap and replace, or (and this bothers me to say) buy a Club Cadet or Kubota. They’ll last longer it seems and treat you far better. Just sad.
Btw, I have been very courteous on the phone as Customer Service Rep.s didn't build my mower or make the decisions. No reason to be impolite to them. But, I've been cutoff twice on hold for the manager. I'll try and post updates as I receive them (if there are any).
In 2015 I purchased an X300 to mow a 1/2 an acre relatively flat lawn in Iowa close to JD HQ. I recently moved to Denver for work. So, I decided I should sell the mower as my lawn is tiny here. Well somehow the transmission is out. I mowed with it right before I moved and drove the mower off the truck here. The warranty is out but thre are only 80.8 hours on the mower. I repeat 80.8 hours! The mower is in MINT condition, never abused and solely used for mowing a well maintained yard. John Deere told me because I mentioned I was selling the mower they wouldn’t cover it. I understand not wanting to “refresh” someone’s mower they are about to sell but a transmission going out at 80.8 hours???? I should have bought an MTD type mower for $1000 and saved myself a couple grand. I didn’t want to believe my neighbors who work at JD when they told me “it is a totally different company now. John Deere is just a logo”.
Save yourself some money. Buy cheap and replace, or (and this bothers me to say) buy a Club Cadet or Kubota. They’ll last longer it seems and treat you far better. Just sad.
Btw, I have been very courteous on the phone as Customer Service Rep.s didn't build my mower or make the decisions. No reason to be impolite to them. But, I've been cutoff twice on hold for the manager. I'll try and post updates as I receive them (if there are any).
