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If you are buying an Exmark, think long, think hard and above all know that, according to my dealer; 'Exmark will NOT participate in any buyback/complaint resolution'.

Buy Exmark- buy trouble
Buy Briggs- buy big trouble
Buy Exmark and Briggs-and be sure to stop and get a gun on the way home so you can put yourself out of the misery that awaits you.



:thumbdown:

Relevant Thread: http://www.lawnmowerforum.com/gener...87-reason-very-noisy-zt2800s-2.html#post26537

Response From Exmark to you:

Exmark1 said:

I am a representative of Exmark and we truly care about trying to help you resolve your issues. If you would prefer a member of our customer service team contact you instead of you calling the customer service number we provided, please send me your contact information along with the serial number of your unit to exmarkpr@exmark.com.

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So why do you keep posting this stuff instead of contacting Exmark? To date, you've seemingly refused to do so. If you have an Exmark problem, deal with Exmark. If you have a dealer problem (and it sounds like you do) the you should still contact Exmark.

"...according to my dealer; 'Exmark will NOT participate in any buyback/complaint resolution'." Translation: "We are too lazy to contact Exmark about this or we don't think you have a legitimate complaint. Either way, we figure you'll go away eventually."

robert said:

If you are buying an Exmark, think long, think hard and above all know that, according to my dealer; 'Exmark will NOT participate in any buyback/complaint resolution'.

Buy Exmark- buy trouble
Buy Briggs- buy big trouble
Buy Exmark and Briggs-and be sure to stop and get a gun on the way home so you can put yourself out of the misery that awaits you.



:thumbdown:

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Originally Posted by Exmark1
I am a representative of Exmark and we truly care about trying to help you resolve your issues. If you would prefer a member of our customer service team contact you instead of you calling the customer service number we provided, please send me your contact information along with the serial number of your unit to exmarkpr@exmark.com.

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Robert don't get me wrong because I agree with a lot of what you said but I would be real careful about this person who claims to be representative of Exmark and then gives you email address there's something not right about that in my book.

If you want to contact Exmark about your problem you can visit any of the Exmark mower sites and use there contact site and you'll know for sure where your compliant is going. I wouldn't send any information with serial numbers or anything else to that email. Just my

Jet, the post contains the response from Exmark to the dealer's request for involvement - there is little room for interpretation.

Once again; in fairness to Exmark they have tens of thousands of satisfied customers and Exmark did not make the engine, though the dealer does say that the solinoid is an Exmark, rather than a Briggs part, BUT Exmark DID spec the engine, and the solinoid (?) AND this was/is a business, cost reduction decision-to argue otherwise is silly.

Additionally Exmark DID not make the Zt 2800's and Exmark did not, apparently, store the mower in a very hostile environment.

BUT Exmark did make the deck .

Of these observations I am certain;

my situatioin is an unusual one
there are probably hundreds and hundreds of satisfied 'Quest' owners
the Briggs/Deere configuration makes sense and indicates an understanding of zt operating environments
the basic 'Intek' does not belong in this application
'good' companies sometimes drop the ball

Now here is the real mystery; why can Toro make the Snapper Pro, with a larger fab deck than the Exmark Quest, with the Kawa FX supplying the grunt to ZT 3100's for about $500 more than the Exmark ?, gotta admit its a good question..

Bottom line: I got screwed-I accept this-I am moving, but regrettably for the time being, NOT mowing: on.

robert said:

... Exmark did not make the engine...BUT Exmark DID spec the engine

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I'm probably missing some history here but that would be my bottom line if you're having engine trouble. You deal with Exmark, not Briggs. If Exmark is trying to pass the buck on an engine they sold you, that's not right. Let THEM deal with Briggs and answer back to you.

dj, Exmark gets involved in the engine warranty ONLY during the third year;

Warranty Exceptions
Bags, Belts and Tires 90 days
Battery 1 year pro rated
Engine* 3 year, 3rd Year Covered by Exmark

"Please refer to the manufacturer's warranty statement that is included in the literature packet. The manufacturer provides a 2 year warranty, Exmark Warranty Company extends coverage for warrantable engine items as defined by the manufacturer's original warranty during the 3rd year of warranty"

page 52 'Quest' operators manual.

Believe me everyone I really wanted to like this mower.

robert said:

If you are buying an Exmark, think long, think hard and above all know that, according to my dealer; 'Exmark will NOT participate in any buyback/complaint resolution'.

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OK, if I understand you correctly, the quote above is not the dealer telling you how Exmark operates in his experience, it's Exmark's actual response to the dealer's inquiry on your behalf. If so, I had it wrong before.

It still might be a good idea to go around the dealer's Exmark rep and contact the Exmark public relations person who posted to you here earlier. I did a whois search on that domain name and it is in fact owned by Exmark, so you're in no danger writing to them at exmarkpr@exmark.com It may not help, but it can't hurt. At the least, maybe you'll come away with a bitchin' Exmark T-shirt or hat!

Good luck. :smile:

Robert, Like Jet says, use the email; that the person from Exmark gave you...
There is NO reason not to follow up on a invite to help solve your problem... especially when it comes from the very people that you should WANT to get involved with.

There ARE a lot of Exmark owners out there that are having no problems... Get your issues addressed and join them... :smile:KennyV

KennyV said:

Robert, Like Jet says, use the email; that the person from Exmark gave you...
There is NO reason not to follow up on a invite to help solve your problem... especially when it comes from the very people that you should WANT to get involved with.

There ARE a lot of Exmark owners out there that are having no problems... Get your issues addressed and join them... :smile:KennyV

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I agree this is not the place to look for a solution to his problem.

It don't sound like he has even made a effort to contact them.

I posted in a post earlier in this thread that most problems are from the dealer and in that case you must contact the manufacture your self.

When you call have the model number and serial number they will ask for it.

Black Bart, your are correct; I have made no attempt to get my problem resolved. I love having a mower with less than 6 hours on it that is on its way back to the dealer for another warranty repair.
Its terrific fun watching the grass grow real high while the mower I am making payments on is sitting in the shop.

Anyone care to venture a guess as to what the Depot/Lowes would have done by now?

robert said:

Black Bart, your are correct; I have made no attempt to get my problem resolved. I love having a mower with less than 6 hours on it that is on its way back to the dealer for another warranty repair.
Its terrific fun watching the grass grow real high while the mower I am making payments on is sitting in the shop.

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It hits home when you put it that way. My Magic 8 Ball says... "rant justified".

robert said:

Black Bart, your are correct; I have made no attempt to get my problem resolved. I love having a mower with less than 6 hours on it that is on its way back to the dealer for another warranty repair.
Its terrific fun watching the grass grow real high while the mower I am making payments on is sitting in the shop.

Anyone care to venture a guess as to what the Depot/Lowes would have done by now?

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From what you have posted it is hard to tell what you have done but it sure sounds like you have made no attempt to contact X Mark you just continue to let your dealer jerk you around.

I have bought things that were not right and had to call the manufacture to get a dealer to do what was expected of him this sort of thing is not new to me been their done that.

What I trying to say is if you spent half as much time contacting X Mark as complaining here you would have it fixed.

Black Bart, very little will be accomplished by my continuing to post on the impasse I find myself in with a very large Corporation.
Your position seems to be that the dealer is the reason for my woes, I maintain that it is reasonable to expect the manufacturer to JOIN the seller in an attempt to assure customer satisfaction, Exmark does NOT and its important for consumers to realize this.

This is to the lawn mower industry what the' Kermit Fisher' syndrome is to the rv industry;

betsy-tom (betsy-tom)'s Photos | SmugMug

At the very least -we- have been able to pass on useful information to others; I did not know that the ZT2800's use powder metal gears rather than steel cut gears, I did not fully understand the importance of a true 'Donaldson' type remote air filter in zero turn applications (it was disturbing to see the amount of 'stuff' that got sucked into the "debris management system" of the Briggs INTEK ELS engine and of course, it was a bummer to find out that the Briggs ELS engine is simply a way to dupe the consumer into thinking that he/she really has a industrial unit. The Briggs Intek is simply a very consumer grade engine, nothing more-

But I hope that everyone who is looking at the Exmark 'Quest' will run to their nearest Snapper Pro dealer to gaze upon the S50X because this IS where the smart money should be spent-

And no Black Bart, I am not a rep for the Snapper Pro line WHICH is owned by Briggs and Stratton and this is what flips me out-but even you, I think, would agree that it is a bit ironic that the first payment was made while the unit was in the shop, and now the second payment has to be sent in while the unit is in the shop.

The End, and thank you, everyone, for posting.

robert said:

Black Bart, very little will be accomplished by my continuing to post on the impasse I find myself in with a very large Corporation.
Your position seems to be that the dealer is the reason for my woes, I maintain that it is reasonable to expect the manufacturer to JOIN the seller in an attempt to assure customer satisfaction, Exmark does NOT and its important for consumers to realize this.
This is to the lawn mower industry what the' Kermit Fisher' syndrome is to the rv industry;

betsy-tom (betsy-tom)'s Photos | SmugMug

At the very least -we- have been able to pass on useful information to others; I did not know that the ZT2800's use powder metal gears rather than steel cut gears, I did not fully understand the importance of a true 'Donaldson' type remote air filter in zero turn applications (it was disturbing to see the amount of 'stuff' that got sucked into the "debris management system" of the Briggs INTEK ELS engine and of course, it was a bummer to find out that the Briggs ELS engine is simply a way to dupe the consumer into thinking that he/she really has a industrial unit.

But I hope that everyone who is looking at the Exmark 'Quest' will run to their nearest Snapper Pro dealer to gaze upon the S50X because this IS where the smart money should be spent-

And no Black Bart, I am not a rep for the Snapper Pro line WHICH is owned by Briggs and Stratton and this is what flips me out.

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But they can't help if they don't know about it.


Are you assuming your dealer advised X Mark because he said he did or did you actually talk to X Mark about it.

What was the outcome of the post here from a factory rep that ask you to call him. did you call and if so what did he say he would do.