Raptor SD recall

[djdicetn]

I registered my mower independently of the dealer, no notice yet.

That's all it should require!!! Since Hustler decided to allow Lowes, etc. to sell the RSD, then if the owner self-registers the ZTR on Hustler's website that should be addressed directly by Hustler(either through direct contact with the owner or by having one of their dealers near the registered owner contact the owner). I'm still not convinced that Hustler has "nipped this at the bud" regarding this recall. Belts & tension pulleys breaking due to a known "defect", with an official recall, is NOT what I would expect from Gravely!!!! Another new owner in this or another thread contacted Hustler and a dealer contacted that owner very promptly. Still....Hustler should have made the initial contact!!

 

[MRCo.]

Doesn't Hustler "require" registration of all ZTR's sold??? My dealer took care of the registration of my Gravely and the Kawasaki engine. User MRCo indicated that Hustler was contacting all owners, stopping sales of Raptors without the recall fixed, etc. but it sure seems like there is an ongoing number of buyers that are unsure the fix has been applied and/or having to contact Hustler or their dealer themselves. Why are so many falling through the cracks???

Dealers should do it. Dealers were notified so they could contact customers to organise repairs. It's not on hustler to phone 10,000 people. Next.

 

[MRCo.]

That's all it should require!!! Since Hustler decided to allow Lowes, etc. to sell the RSD, then if the owner self-registers the ZTR on Hustler's website that should be addressed directly by Hustler(either through direct contact with the owner or by having one of their dealers near the registered owner contact the owner). I'm still not convinced that Hustler has "nipped this at the bud" regarding this recall. Belts & tension pulleys breaking due to a known "defect", with an official recall, is NOT what I would expect from Gravely!!!! Another new owner in this or another thread contacted Hustler and a dealer contacted that owner very promptly. Still....Hustler should have made the initial contact!!

Man, if this were Gravely youd be singing from a whole different hymn sheet. I've said before, two broken belts on thousands of units doesn't make the disaster you keep making it out to be. Change the record already.

 

[MRCo.]

Mrco., I'm trying attach a picture of my clutch but I don't think mine was done even though the dealer said it was. My deck has a bit of vibration due to the belt bouncing around while the blades are engaged. Is this normal?

One washer below, should be two if fixed in accordance to the recall instructions. Looks like you need to go back.

 

[Ric]

Dealers should do it. Dealers were notified so they could contact customers to organize repairs. It's not on hustler to phone 10,000 people. Next.

The Dealers don't really have anything to do with contacting the consumer. When a recall takes place the manufacturer will send out a standard letter to the owners if the mower was registered the same way Toro did on the recall for my Turf-Master. The fact is I had the recall order two weeks before my dealer and I copied it and gave him the original letter. Can I ask who and when was this recall done because there's nothing on the CPSC about any recall for this.

 

[MRCo.]

Can I ask who and when was this recall done because there's nothing on the CPSC about any recall for this.

I got the letter about four weeks ago, contacted customers to either bring mowers or pick them up. Mine are all done.

 

[Ric]

I got the letter about four weeks ago, contacted customers to either bring mowers or pick them up. Mine are all done.

Ok, then it must have been a voluntary recall by Hustler because there's nothing on the CPSC about it. Excell Industry's / Hustler's last recall on the CPSC was March 27th 2014 for a seat switch or something. I agree with you when you say this thing is getting blown way out of proportion.

 

[djdicetn]

Man, if this were Gravely youd be singing from a whole different hymn sheet. I've said before, two broken belts on thousands of units doesn't make the disaster you keep making it out to be. Change the record already.

You can't buy a Gravely at Lowes....ask yourself why. What I am emphasizing is that reports of the recall fix not being done are popping up on these forums daily/weekly.......now THAT's a broken record:0)
IMHO, Hustler made a huge mistake opening their product up to the big box stores!!! And I'll quit dogging the "proactive response" you described until this thread(aptly called Raptor SD recall) withers on the vine and dries up. My challenge to you is to go to one of the other Equipment By Brand forums(your pick...Gravely/Ariens, Bob-Cat, Dixie Chopper, Exmark, Cub Cadet, Toro, Ferris, Grasshopper.....whatever) and find a similar "complaint" thread with more than 2 users having the same problem and the thread lasting a month like this one. I almost bought a Hustler FasTrak Super Duty myself and consider the Hustler as a leading brand....but this thread may alienate a lot of potential buyers who aren't "charmed" by the Raptor line price point and don't want to take a chance with a problem that just keeps on keeping on!!!

 

[djdicetn]

I got the letter about four weeks ago, contacted customers to either bring mowers or pick them up. Mine are all done.

So how many Hustler dealers are there nationwide? And can all of them say the same thing today? And...the real kicker, what about all of the Home Depot & Lowes RSD buyers....who is taking care of their recall......certainly not the store:0(
Again, as "blown out of proportion" as this problem may seem....why hasn't this thread simply died?????

 

[djdicetn]

Ok, then it must have been a voluntary recall by Hustler because there's nothing on the CPSC about it. Excell Industry's / Hustler's last recall on the CPSC was March 27th 2014 for a seat switch or something. I agree with you when you say this thing is getting blown way out of proportion.

The CPSC will only issue a recall if there is a safety concern. A belt breaking or tension spring breaking doesn't qualify as a safety problem...just an owner of a new ZTR problem. Like I said earlier....I've been on these forums for several years and this is the FIRST thread I have ever read that had so many users reporting similar problems on their new ZTR's for a month.