Thanks for that info Max. Unfortunately my dealer was Lowes. I have found another dealer now that I plan to take my SD60 to for maintenance but I doubt he'd do anything for me about this though.Medic,
If you bought from a dealer rather than from Lowes, try them. So far, all the folks that have had the heat shield supplied from the factory has been thru their dealership that wants to supply you service and maintain you as a customer.
Max
Brian