Received a call from my dealer this morning. The Hustler rep told him they didn't put the heat shield on the residential models because the owners wouldn't clean them out and they would catch on fire. He was given the part# and said it was up to me if I still wanted it. The way he talked it would be covered by warranty and I could install myself. It should be in Monday.
That sounds fair enough. I guess I am concerned why some people get it covered under warranty and some don't. Wonder if Mhavanti's dealer is just giving him the run around?