One of those cockroach poulans.
You ALWAYS charge the time it takes figure out the jigsaw puzzle THEY took apart and then brought you. I had an older gentleman bring me a Stihl MS440 in a box. It had a scored cylinder and his son disassembled the saw and never got around to trying to finish it. 3 other shops refused to work on it. I got a P&C kit and assembled it for him. A few hundred dollars to fix a $800 saw.
I actually charge extra for having to undo others work and that include units that are disassembly. I have done every since a customer brought in his Murray rider into the shop in several boxes and he bitched because I charged him $50 for a days reassembly. I should had charged him for the 8 hrs it took and I so told him the repair bill should have been $240 at the time. My rates are higher now. What it initially would have been 1 hr job to replace the drive belt.
As for the throttle lock out it is NLA and you will probably just remove the broken part. Yes I understand it is a safety device but when you can't get it, it is a have to case to bypass it or kill the whole saw.
Some customers will take advantage of this as they are repeat offenders.
Yes you can. You didn't take it apartI can't charge for the two guesses I made before getting it right.
PT, when you learn that your time is money, no matter what you are doing for the customer, you will have far fewer headaches. People thought because I taught engine repair I knew about how to fix every engine. i always charged for the time I spent troubleshooting, which might have included, phone calls, reading manuals, plus trial and error. If I think that a customer is going to raise a fit because I’m having a problem, I call them first with an updated estimate. Some say stop and others say do what you have to do. People who don’t realize that we don’t know everything and our time is just as valuable as their money, don’t come back. Because I’m proactive in dealing with customers, I’m normally busy throughout the year and have lots of customers who date back 30 years. I’ve also learned that money from labor puts food on the table, parts and equipment buy the the table.
I understand what you are saying and I would have reacted the same way. But you have to get paid for your time, and the best way to do that is to communicate with the customer, when you feel it may get pricy, when you run into a problem. Your communication skills before you take a job in, until the job is completed, will build your business faster and better, than just being a good mechanic who charges less. Ex. This morning I had a call about fixing a Simplicity Legacy tractor with a hydraulic problem and a Cub Cadet tractor which has an electrical problem. Both units may end up being cheap fixes or expensive repairs. After I gave him an estimate on both units, with the Legacy being cheap than the Cub, I told him he might be better off taking the Legacy to the dealer because hydraulics are not my strong suit and it could get very expensive if I did it, because of the extra time I might have to put into troubleshooting. He stopped over to drop both units off, bet just left the Cub because he respected my honesty and was taking the other to the dealer. Did I lose some money today, YES. Will it cost me money down the road, NO. Because I communicated my knowledge to him and he understood why I suggested this, my reputation is still intacted. Finally read my signature.
PT, there will always be some piece that either haven't seen before or in a long time especially if you are independent small shop. Electrical is always a nightmare after someone hack the system. I have over 40 yrs in electronics so electrical is not a problem as long as I can find the schematic. I do tell it is a lot easier for me to repair electrical or mechanical problems if they don't let an inexperience person work on it before they bring the equipment to me. They are also are informed on those jobs that someone else have already messed with will cost more as I got the induced mess first before I find the original problem. See I got a lot of DIYers here that tends to screw things up quite regularly.
I had one customer to spend over $300 trying to fix his mower when it was only a fifty cent wire terminal. Still ended up costing another $50 but now he brings all his equipment to me when it break down with trying to fix it himself.
I've turned down a few jobs that I knew right off the bat were going to be extremely time consuming. One that sticks out was this passed summer. I even made a thread about it, and some of you guru's advised to just turn down the job or price it accordingly. And that's why I did. Customer wanted me to do a rigger nig on an existing electrical nightmare.
I still slip now and then. As in the Raven I took in a few months ago.
I suppose, some of you fella's who've been in this business for 15+ years still run into stuff you don't know for sure about. I was amazed last year when @bertsmobile1 posted a question.
PT,
Much like you I came here to LEARN about the stuff I have no idea about.
Initally it was just to acquire as many manuals & parts books as I could get.
Down here there are no hand held factories & only one ride on factory so everything here that has an old Aussie factory name is rebadged.
Ergo the Parklander which was a rebadged Swisher, never would have found out which one without the help of this forum.
I only do about 300 jobs a year so it will take a very long time before I see one of every mower / chainsaw / blower / trimmer that was made & then I have to remember what I have done which is a problem when you can not remember what you had for breakfast.
Add to that like you I am independent so no access to dealers web sites , the local web pages are nothing more than a collection of sales brochures & most US sites now geo lock.
There is a McCulloch ZM4619BF in the yard right now . I go to McCulloch.com and it sends me to McCulloch.com.au and that site has no support . Use the URL spoofer to pretend I am in the US and all I can get is the owners manual.
Trace the equivalent Husqvarna manual and I can get service manuals, owners manuals & parts manuals for all years of manufacture from the USA site.
Without the URL spoofing happening Husqvarna USA automatically send me back to Husqvarna AUS where RZ 4619BC ( which is what the mower is ) does not exist because that model was not imported here.
The person I bought the run from was a bodger of the first order so most of his repairs had more wrong parts on them than right ones.
Prior to fixing mowers, he ran a auto wreckers and he treated the mower repairs the same way.
Now the work he did was good & everything worked properly but it was a nightmare for me as 1/2 of them were Fraken mowers & I did not know what actually should have been there and what was a substitute part.
FWIW I am still on about 30 forums , but only post to 5 of them and spend most time on this one.
The others + motorcycle forums + the engineering forums + the foundry forums are what I do in the evening because I only turn the TV on for 3 hours a week to watch some gardening shows .
The information & tips I give to you are particulary good for you because we are substantially in the same boat and everything I have learned, you will have to learn & hopefully pass on to others in good time.
Don't sell yourself short, my friend. You're a guru at this. It sounds like you came by it the hard way. I can't imagine all those frankenmowers you started out on.
There's a couple of good facebook pages that are solely small engine techs. They don't really allow questions like "My mower only turns 1/2 way then stops." If someone posts that, they'll be told pretty quick to take it to a small engine shop. Simply because most of us have shops. And DIY's, are a double whammy. They either fix their own stuff. Or they screw it up so bad, that many shops won't even touch it without charging full price for every minute.
BTW, that whole "forgetting what you had for breakfast" thing. Yup, happens all the time. I think I spend more time looking for something I just laid down, then I do actually fixing things. At least it seems that way sometimes.
The 10mm socket always disappearsDon't sell yourself short, my friend. You're a guru at this. It sounds like you came by it the hard way. I can't imagine all those frankenmowers you started out on.
There's a couple of good facebook pages that are solely small engine techs. They don't really allow questions like "My mower only turns 1/2 way then stops." If someone posts that, they'll be told pretty quick to take it to a small engine shop. Simply because most of us have shops. And DIY's, are a double whammy. They either fix their own stuff. Or they screw it up so bad, that many shops won't even touch it without charging full price for every minute.
BTW, that whole "forgetting what you had for breakfast" thing. Yup, happens all the time. I think I spend more time looking for something I just laid down, then I do actually fixing things. At least it seems that way sometimes.
I have to disagree with this especially when it comes to my glasses. I lay them down and sometimes I only remember where I put them when I hear the crunch. I have lost several pairs that way. Now I always keep a second pair in a secure location as I am legally blind without them. But they are too strong for up close work and the 10x loupe is a manual version that I use for inspections.AS for forgetting where you lay things down, you say "the carb is on the ( mill table , whatever ) " as you put it down and you will remember where you left it.
One thing I have learned over the years is to put my glasses in just certain places. Reach in the truck window and put on the dash, never anywhere out side. On the drill press beside the workbench, if under the hood they go in my pocket, and so on. Those things are expensive!