I am thinking about getting a second riding mower so my wife and I can mow together. She likes the Poulan Pro 46- Inch 22HP mower. I have heard that Poulan Pros are difficult to upkeep because it is hard to get parts. What do you think?
What type of parts seem to be hard to get...
I'm not that familiar with that model but are there any parts that are exclusive to that particular mower? KennyV
I have one of their weed eaters and needed parts. I made and order and two seconds later remembered I needed something else. I called them and they said you can not cancel or change an order once it is made and I had to have a second order and had to pay a second shipping fee. In total I paid 17 in shipping for 20 dollars worth of parts.
#5
jacko
That is what I head about them. That when you order parts they are not the most customer friendly people. I am big on good customer service and don't want to end up in the same situation that you did.
#6
noodle
I am very surprised to hear this. I have never ordered from them before but still. You could have your local hardware store be the in between.
Noodle you might be a genius. I did not think about just having the hardware store order the parts for me. I have been dreading the possibility of having to deal with them again. Thanks for the idea.
You can always go to a local small engine repair shop. If they don't have the part, and they should it's a popular brand, they can order it as part of their service.
#9
jacko
I had to call them today about a part and they were very helpful to me. I think maybe it just depends on the representative. If you call and get a song and dance just hang up and try someone else. Some people just do not do their jobs well, right or maybe they are new.
My husband has this same exact Poulan make and model mower and he has no trouble getting parts for it though it's so reliable he's only needed to have it serviced once in two years.
#11
briggs
i know they are made by AYP I get all my parts from the local small engine shop ....I have owned 2 of the smaller ones both where 12hp I/Cs worked great trans are tough over all good lawn-tractor..The only thing i did not like was the decks the hanger brackets broke on both of mine ..So i had to beef them up
Parts for Poulan are NOT hard to get. Poulan is now made HOP, Husqvarna Outdoor Powerequipment. They aquired American Yard Products (AYP) a couple years back. HOP makes Husqvarna, Poulan, Craftsman, Ariens belly mount lawn tractors, and many hardware store brands.
I have a Poulan mower and have had minimal problems with it, but when I needed replacements for it, I found them at eReplacementParts.com. I have used them a few times for various products in my home and have had good experiences with them. Good customer service, and the parts got to me pretty quick. I would get your wife the mower! :smile:
This is the Poulan page on eReplacementParts. Poulan Lawn Tractor Parts : eReplacementParts.com