I called last week about repairing the Ryobi trimmer that had been giving us nothing but grief, I hadn't heard back from them, was going to call tomorrow, while I was out today a brand new Ryobi trimmer arrived at my house today, not sure what the repairman told them, but kudos to him!
That is good news. There have been a few brands that have been selling lemon trimmers. At first nothing was being done about it but the good companies are trying to make a mends.
I notice a local place here that gets things after market and that have issues have a pile of Ryobi trimmers in dirt cheap, I find when they have huge shipments like that they are lemons and they sell them off cheap to anyone who will buy them.
Every now and then I'll take advantage of sales like that so I can have some extra parts lying around. It's nice if I buy one that actually works good, but I don't count on it.
You do make a good point there. We once bought a cheap lemon trimmer and we were able to use it for parts. Getting the lemon trimmer was cheaper then the cost of the parts and shipment costs.
The repairman must have thought that it was uneconomical to repair and persuaded them to send a new one, yes indeed a nice surprise. How old was the original trimmer?
The repairman must have thought that it was uneconomical to repair and persuaded them to send a new one, yes indeed a nice surprise. How old was the original trimmer?
Yes, he told them after the last repair it wasn't worth having to put a new engine in as well. I tell you some days I think we would have been better off taking our chances with Craigslist.
#10
briggs
glad to hear you got a new one that dont happen very often
Well done on your good result! This shows it is worth pursuing people when you have a defective product. Smaller dealers may well replace things for the good will it brings, but I have had some success with manufacturers following a polite letter and follow up call.
