I’ve got no dog in this question, and we don’t know the reason Briggs granted warranty to your customer. I just know from my limited experience, 99% of the time when I’ve seen metal transfer like in the pictures posted, no warranty due to overheating caused by lack of lubrication. 95% of the time I agree with them, while the other 5% I’ve disassembled the engine and found enough dark oil to question their assessment. Getting warranty in these cases most of the time will depend on your experience dealing with the claims specialist.