normanthums
Member
- Joined
- Sep 10, 2018
- Threads
- 2
- Messages
- 10
I joined this forum because I've been unable to make direct contact with anyone at John Deere. That is until today when the person was unable to do anything for me other than say, "See a dealer!" It is my opinion that their customer support is terrible and possibly the worst I've ever encountered.
The problems are multiple on a D140 with 44 hours and bagger. Personally I've never had good luck with Carlisle tires used on these type of products except for the product that came with inner-tubes. They have always started leaking and needing air frequently. The other problem is the bagger. They obviously need to bring an engineer from the farm design into that division. Someone that knows how to design chutes. Anyone that has worked that type of equipment know you do not use high head bolts which will cause plugging of the chute. Often the metal is dimpled at the bolt point to avoid obstruction. The method of attaching the chute is also very awkward and could be made much easier at the deck. And the design of the bag is terrible. When the clippings get packed in the bag expands and it is like trying to push a quarter through a dime sized hole. My previous machine had plastic tubs that tapered and were very easy to empty. They also had handles.
And their web system is near unnavigable for this product when looking for information relating to these products.
To sum up, I'd never recommend this product to anyone because Deere and company is apparently unwilling to deal directly with a customer.
My experience dates way back starting with farm implements in the 50's. There were many different manufacturers over the years but few John Deere. It now seems that was a good thing.
Recommendations welcome.
The problems are multiple on a D140 with 44 hours and bagger. Personally I've never had good luck with Carlisle tires used on these type of products except for the product that came with inner-tubes. They have always started leaking and needing air frequently. The other problem is the bagger. They obviously need to bring an engineer from the farm design into that division. Someone that knows how to design chutes. Anyone that has worked that type of equipment know you do not use high head bolts which will cause plugging of the chute. Often the metal is dimpled at the bolt point to avoid obstruction. The method of attaching the chute is also very awkward and could be made much easier at the deck. And the design of the bag is terrible. When the clippings get packed in the bag expands and it is like trying to push a quarter through a dime sized hole. My previous machine had plastic tubs that tapered and were very easy to empty. They also had handles.
And their web system is near unnavigable for this product when looking for information relating to these products.
To sum up, I'd never recommend this product to anyone because Deere and company is apparently unwilling to deal directly with a customer.
My experience dates way back starting with farm implements in the 50's. There were many different manufacturers over the years but few John Deere. It now seems that was a good thing.
Recommendations welcome.