They are now actually part of Northern Tools now and operation glitches are minor so far for me. I did have to refile my tax exemption certificate other than that I haven;t had any problems. Now of course I don't need to use Jack's like I once did. I still need Husqvarna chain saw parts myself that none of my current distributors carry.
But Gardner and RBI covers most of my needs now. I still have problems with my Briggs distributor as they have a massive shipping charges under $200 so sometime it is just cheaper to buy from Jack's if I not in a rush.