So far good, I'm glad to say. :thumbsup:
But still only time will really be the factor on this.
The very first time that I encountered this, I actually did research on this problem specifically with the fuel tanks internal fuel sending units gauge design (I was able to get a copy of the fuel sending gauge internal design) along with it's electrical components and determined what the problem might be.
I first called Hustler Corp. and spoke with their engineer and explained the problem that I was encountering I was told that Hustler Corp. was aware of the problem and that it was only a matter of just replacing the fuel tank and fuel tanks internal sending unit to correct the problem.
After being told that, I knew that I could perform the task myself but Hustler Corp. would not allow sending the parts directly to me since it is considered a safety issue and that the only way to have it replaced was through an authorized Hustler service dealership (which I already knew) and that since my mower was still under warranty that it would be done at no cost. So I had the dealership do it and it worked fine for a few months but then the same problem happened again.
I contacted and spoke with the original manufacturer's ( Excel/Kelch ) engineer on the original design of the fuel tanks internal "fuel sending gauge", explained to them what I considered was the "root cause" specifically to the problem and it was determined that the units internal electrical components would become faulty over a short period of time and stay either "open" or "closed", resulting in the fuel gauge indicator showing either just "full" or "empty" and would not move.
I experienced this twice now since the first time this happened, the dealership just replaced the fuel tank along with the fuel sending unit with original equipment and well of course the problem came back after a few months (figured that it would).
The second time this happened I knew what I was in for since my mower is under warranty. So I took it a step further and called around and spoke with several other Hustler Authorized dealerships technicians and mechanics around the country and they all basically told me the same thing about just replacing the fuel tank and fuel sending unit with the exception of two places.
These two places basically explained me that Hustler Corp. knows about the problem with the faulty fuel tanks internal fuel gauge sending unit (which I already knew) and that Hustler determined that the fuel tanks internal fuel sending unit was a faulty design and was in the process of having it corrected with a new design concept.
So now this second time, again fuel tank has been replaced this time though the entire fuel tank is black in color no longer white and of course along with the newly designed fuel tanks internal fuel sending unit.
So again, only time will tell for sure if the problem is actually fixed for good once and for all or ?
Flip the seat up and check your mowers fuel tank, what color is it?....that should give you and indication but either way contact a Hustler Authorized sales & service place and they should take it from there to correct the problem (I would assume that your mowers is under warranty since it is a 2018 model so you should not have to pay for anything only transportation if needed for pick up and delivery, unless of course you can take care of that yourself?)
Good luck and hopefully this info helps you out in anyway. Also keep us posted on your decision on what you plan on doing.
Menards if you have any other questions regarding the fuel gauge problem send me a PM.