Honda HRR2166VKA ongoing carb/auto choke/fuel issues

[robert@honda]

Re: Honda HRR2166VKA ongoing carb/auto choke/fuel issues UPDATED

Supposedly Honda and the service center will communicate between themselves from here on out.

Regardless, the folks at the service center in Roswell were VERY attentive and took copious notes all the way back to when I first started having this issue several years ago. There was no definitive diagnosis but both the thermowax and the auto choke were mentioned. I am looking at 7-10 days lag time.

Yes, your case is officially in the system now and can be tracked/shared by all Honda Customer Relations staff. A weeks sounds about right for this time of year for most shops. They are always slammed in the spring service work.

Thanks for the update and let me know how it works out.

 

[gretschdrum]

Re: Honda HRR2166VKA ongoing carb/auto choke/fuel issues UPDATED 6/12/14

Yes, your case is officially in the system now and can be tracked/shared by all Honda Customer Relations staff. A weeks sounds about right for this time of year for most shops. They are always slammed in the spring service work.

Thanks for the update and let me know how it works out.

Robert,

Once again, I do not have good news from the authorized Power Choice Honda repair center. After two separate trips they cannot replicate the issue. I have copious written evidence and video (3 separate, recent videos) evidence of the issues but they cannot find the problem. It's been with them 2 separate times. This last time has been 14 days. They called today and told me to come get it.

I think the biggest issue is that they don't have enough time to properly test it. And, I understand that. It takes anywhere from 15-30 minutes of mowing, not just idling, to replicate this issue.

I don't want to point fingers and make this a constant griping thread. But, it's not fixed. I think the issue is somewhere within the auto choke. It's erratically, inconsistently failing IMO. Since my case is in the Honda computer could someone from Honda contact me? I need some direction on this from Honda about what to do if it fails again. A few weeks back Russell from Honda contacted me and spoke to me briefly. But that was prior to this second trip. I don't want to keep carting this thing 20 miles (one way) to have the service center say they can't find anything wrong with it.

Thanks for your attention Robert.

Phil

 

[robert@honda]

Re: Honda HRR2166VKA ongoing carb/auto choke/fuel issues UPDATED 6/12/14

Robert,

(snip-snip)

Since my case is in the Honda computer could someone from Honda contact me? I need some direction on this from Honda about what to do if it fails again. A few weeks back Russell from Honda contacted me and spoke to me briefly. But that was prior to this second trip. I don't want to keep carting this thing 20 miles (one way) to have the service center say they can't find anything wrong with it.

Thanks for your attention Robert.

Phil

Sorry to hear this has not been resolved fully, Phil.

Russell sits a few rows over from me, and is our most senior CR guy. I will ask him to call you back, so please PM me with (1) Phone Number (2) Frame Serial Number (3) Good day/time to call.

 

[gretschdrum]

Re: Honda HRR2166VKA ongoing carb/auto choke/fuel issues UPDATED 6/12/14

Sorry to hear this has not been resolved fully, Phil.

Russell sits a few rows over from me, and is our most senior CR guy. I will ask him to call you back, so please PM me with (1) Phone Number (2) Frame Serial Number (3) Good day/time to call.

Done. Thanks so much for your assistance.