First, please don’t try to start the unit without the water connected and on. Should you get it to start with no water, you could very easily burn out the pump seals. I’ve seen this more times that I care to count, as it doesn’t take long for the pump to overheat with no water for cooling. Second, with water hooked up try starting the unit, try starting the unit with the gun control engaged, water should be coming out with normal hose pressure. I’ve seen on some units that pressure on the pump slows down the flywheel. Let us know what you find.