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Ferris Support

#1

R

RJD480

I bought a Ferris z700 about 2 months ago. I put about 30 hours of use on it when the engine (Briggs and Stratton 27HP) started revving up and down. Evidently the carburetor needs to be adjusted, but it is not accessible by the user without voiding warranty. I have tried calling and emailing both Ferris and Briggs and Stratton with no success. They don't answer the phone. Service really seems to suck for this product.


#2

reynoldston

reynoldston

RJD480 said:
I bought a Ferris z700 about 2 months ago. I put about 30 hours of use on it when the engine (Briggs and Stratton 27HP) started revving up and down. Evidently the carburetor needs to be adjusted, but it is not accessible by the user without voiding warranty. I have tried calling and emailing both Ferris and Briggs and Stratton with no success. They don't answer the phone. Service really seems to suck for this product.
Click to expand...

You will find anything to do with Warranty would be the dealers reasonability. Its been that way with any dealer I ever worked for.


#3

Ric

Ric

RJD480 said:
I bought a Ferris z700 about 2 months ago. I put about 30 hours of use on it when the engine (Briggs and Stratton 27HP) started revving up and down. Evidently the carburetor needs to be adjusted, but it is not accessible by the user without voiding warranty. I have tried calling and emailing both Ferris and Briggs and Stratton with no success. They don't answer the phone. Service really seems to suck for this product.
Click to expand...

Where did you buy the Unit and have you tried calling them. You'll probably end up taking the mower to the place you purchased in and have them do the work under a warranty claim if it's something that is covered under warranty..


#4

S

SeniorCitizen

RJD480 said:
I bought a Ferris z700 about 2 months ago. I put about 30 hours of use on it when the engine (Briggs and Stratton 27HP) started revving up and down. Evidently the carburetor needs to be adjusted, but it is not accessible by the user without voiding warranty. I have tried calling and emailing both Ferris and Briggs and Stratton with no success. They don't answer the phone. Service really seems to suck for this product.
Click to expand...
Don't be surprised if at the dealer the subject goes something like this.

Dealer: have you been using alcohol gas?

Customer: yes I have.

Dealer: well then, we will fix it but it won't be covered under warranty.

Take a recorder and play it back for us so we can see how close I got .:laughing:


#5

KrashnKraka

KrashnKraka

SeniorCitizen said:
Don't be surprised if at the dealer the subject goes something like this.

Dealer: have you been using alcohol gas?

Customer: yes I have.

Dealer: well then, we will fix it but it won't be covered under warranty.

Take a recorder and play it back for us so we can see how close I got .:laughing:
Click to expand...

GoPro.... in .avi format please.
Wanna see the rolling eyes of the dealer rep :biggrin:

KK


#6

Ric

Ric

I sure wish I could live in a dream world :cloud9:


#7

F

ferrisbestyet

RJD480 said:
I bought a Ferris z700 about 2 months ago. I put about 30 hours of use on it when the engine (Briggs and Stratton 27HP) started revving up and down. Evidently the carburetor needs to be adjusted, but it is not accessible by the user without voiding warranty. I have tried calling and emailing both Ferris and Briggs and Stratton with no success. They don't answer the phone. Service really seems to suck for this product.
Click to expand...
STUCK GOV A NOR


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