A couple weeks ago I went out to mow my grass and during so I noticed my digital fuel-hour meter not showing the usual complete info that it should have been showing... hours were un-readable broken lines, no fuel showing at all.
For an S170 that was purchased new in April '22 with likely... as I recall 20 + hours showing, THIS is unacceptable poor quality of components! My 170 gets used sparingly as I also have my late fathers' 20 year old L118 to mow and bag with... and the digital gauge on it STILL reads and has since new!
I wrote an email to JD Customer Service explaining my situation along with my frustration of the machine getting used so little and the gauge giving up so early in its' life.... A day or so later I received a reply from a customer service representative assigning me a case number and acknowledging my situation and apologizing to my frustration... then also mentioning that.... "the meter is designed to last the LIFETIME of the machine".......well in my case IT SEEMS NOT!
A day later another reply from JD and another CS rep pertaining to my case # suggested I contact my servicing dealer.... which I promptly did.
After explaining my issue and relaying my case # to their service department, I was told they would investigate my case/claim and call me back when they knew more.
Less than an hour later...I received a call stating JD will NOT replace the meter!!! No further explanation! Flat out NO. Then I was told, "but we have them in stock for $87"....I said No Thanks... I'll do without!
So much for "buying USA assembled quality" .... with crap components from WHO knows where? that do not last.![Mad :mad: :mad:](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
For an S170 that was purchased new in April '22 with likely... as I recall 20 + hours showing, THIS is unacceptable poor quality of components! My 170 gets used sparingly as I also have my late fathers' 20 year old L118 to mow and bag with... and the digital gauge on it STILL reads and has since new!
I wrote an email to JD Customer Service explaining my situation along with my frustration of the machine getting used so little and the gauge giving up so early in its' life.... A day or so later I received a reply from a customer service representative assigning me a case number and acknowledging my situation and apologizing to my frustration... then also mentioning that.... "the meter is designed to last the LIFETIME of the machine".......well in my case IT SEEMS NOT!
A day later another reply from JD and another CS rep pertaining to my case # suggested I contact my servicing dealer.... which I promptly did.
After explaining my issue and relaying my case # to their service department, I was told they would investigate my case/claim and call me back when they knew more.
Less than an hour later...I received a call stating JD will NOT replace the meter!!! No further explanation! Flat out NO. Then I was told, "but we have them in stock for $87"....I said No Thanks... I'll do without!
So much for "buying USA assembled quality" .... with crap components from WHO knows where? that do not last.