He's got it narrowed down to the Raptor series and they're quoting him a retail price. Do you guys know if dealers have wiggle room? He thought it would be like a car sales dealership. Heck, for retail price I told him may as well go with used.
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IDK about that wiggle room ? But my Cousin up North has a Hustler Raptor SD 48" & he still loves it, bought it new in 2015.
Tell your brother there is nothing wrong with purchasing a brand new mower from the so called "big box store".
If your brother purchase's it from the so called "big box store" and after a couple days is unhappy with it, then yes he can return it to the so called "big box store" within the allowed time frame, number of days of course.
If your brother purchase's it from the so called "big box store" and is happy with it then great!
Definitely nothing wrong with purchasing from the so called "big box store".
I purchased my Hustler Raptor Flip Up back in 2016 from Lowe's, brand new. No regrets!
Lowe's gave me the best deal and beat out all the other Hustler dealership offer's that I previously had been to when I first was looking to buy.
Lowe's gave me a generous retired military discount and even delivered it to my home free of charge.
No Hustler dealership never offered any type of discount.....not even free delivery. Every time I would inquire about the discount or free delivery they quickly would say....."No Discount".... on anything!
If I purchased it I had to either take it myself or pay to have it delivered.
If your brother decides to buy a Hustler mower brand new and decides to keep it (regardless if purchased from a big box store or Hustler dealer) the first thing he need's to do is register his specific model, etc. with the Hustler website (don't rely on the dealer to do this for him). Hustler gives the customer 10 days from date of purchase to register the new mower. Tell him to make sure to read the Hustler's Owners Manual (that comes with his mower) first and foremost (many individuals don't) and become familiar with Hustler's warranty coverage.
If in the future your brother has a problem(s) with his new Hustler mower (and still falls under warranty) then he should do two things:
1.) Contact Hustler and report the problem
2.) Take it to an authorized Hustler Service dealership (not to the big box store).
If out of warranty then he can take it to any Hustler Service dealership or to any other service place that he feels comfortable with (or fix it himself?).
I've even had my mower taken to a Hustler Service Dealership for warranty service maintenance and have never had a problem.
If I were a mower shop, I wouldn't work on mowers that came from Lowes or the like. They get factory second and returned products with a better price. My mower shop said they've seen new Toro push mowers and 0-turns with "returned to factory" stampings under the deck. Factory reconditioned stuff.
If he is confident in his mechanical ability and the quality of the product and in his ability to do the predelivery set up then go ahead & buy from a big box.
But having metaphorically spat in the face of the dealers do not be surprised if they return his compliment should he need warranty work done .
Most of the shops down here leave warranty work for externally purchased mowers till the techs have nothing to do so they become loss mitigaters .
So right now one shop quoted one of my customers 3 weeks to pick up and another 3 weeks before they could look at it.
They also required a $ 100 transport deposit just in case the job was not covered by warranty .
And it is winter down here
I fixed the mower in 11 days , 9 of which were waiting for parts
