I have a Big Dog Alpha art and looks like the rear tires are towing in at the top of the tire and out at the bottom. What would cause this? Service data is very limited for the home owner. Thanks
I noticed my BD Alpha MP (2017) had the same issue after my drive belt broke (180 hrs). It was only on left side. Went to my local BD dealer to get the belt. They told me it was a MF defect on the "hangers" and was covered! Due to it being over 3 years old, I had to pay 1.5 hrs labor. They replaced all the "hangers" (said it was a kit) and also replaced the "ribbed" drive belt saying it was a defect and didn't have to pay for that either! Guess I got lucky with an honest BD dealer. Hope this helpsI have a Big Dog Alpha art and looks like the rear tires are towing in at the top of the tire and out at the bottom. What would cause this? Service data is very limited for the home owner. Thanks
My Alpha MP has 112.4 hours on it. I thought I was buying a premium residential mower until the bolts loosen and the transmission fell out of the machine! Of the 3 main bolts holding each transmission in place, all were either loose and a nut missing on both sides. No loctite, not a lock washer? This caused the camber issue with the right back wheel. I tightened ALL 6 bolts on on the 2 transmissions and the problem has been solved. Very disappointed with Excel & Big Dog, poor quality and engineering! Will never buy nor recommend another Excel product! I sent an email to Big Dog and they reply was to bring the machine in for "Parts" only warranty, no apologies or any Customer Care call. I guess they have too many customers and really don't care about my issue
One of my customers brought a big dog zero turn and I forget what model it was but that thing didn't have not one grease fitting on that whole machine and whoever sold it to him told them it was a commercial series. So Needless to say I'm not too fond of big dog machines very poorly madeMy Alpha MP has 112.4 hours on it. I thought I was buying a premium residential mower until the bolts loosen and the transmission fell out of the machine! Of the 3 main bolts holding each transmission in place, all were either loose and a nut missing on both sides. No loctite, not a lock washer? This caused the camber issue with the right back wheel. I tightened ALL 6 bolts on on the 2 transmissions and the problem has been solved. Very disappointed with Excel & Big Dog, poor quality and engineering! Will never buy nor recommend another Excel product! I sent an email to Big Dog and they reply was to bring the machine in for "Parts" only warranty, no apologies or any Customer Care call. I guess they have too many customers and really don't care about my issues!