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Ariens Lawn Tractor Quality or Lack of...?

#1

M

Mac60

My 3 year old Ariens 936060 42" Lawn Tractor Mower, has been garage keep and running perfectly till last week when the seat fell off as I was cutting the grass, made me do a back flip, now I'm not a large fellow or fat bastard, only weigh 160 lbs but check out the frame that the seat mounts to its thin sheet metal with no metal frame support. This is Shocking how bad the quality is I can't imagine if I was heavier This would have broke in 6 months. Anyone one else have this issue, any advice.. except maybe never by an Ariens again.
Mike

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#2

RDA.Lawns

RDA.Lawns

That probably broke from not being thight enough


#3

M

Mac60

That probably broke from not being thight enough

The bolts are still tight on the frame metal that ripped off the frame you can see them on the picture, just crap metal and no backer plate to give it strength, not made well and also very dangerous.
Just garbage product and company

Mike


#4

RDA.Lawns

RDA.Lawns

If the bolts are tight then its a bad design flaw


#5

M

Mac60

If the bolts are tight then its a bad design flaw
Exactly a Design Flaw, No way this is acceptable design, I added a few more pictures you can see the bolts are tight not even a bit loose, they never moved, the metal is stuck in the middle. The really make me made because the Mower is in perfect shape, ran well, but now has no seat, I guess I could pay a metal fabricator to create a plate underneath the mower and weld a bolts assembly back on. Just a real crap design, Ariens has no reply, its out of warranty is all they say, Like I said Ariens products are garbage and No one should ever consider buying any of their products, Just real garbage

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#6

B

bertsmobile1

Ariens is still a family company so get back to them.
Bypass the dealer and sent a letter / email to them along with some photos of the mower, yourself and where you mow.
Couch the letter in a " this could be a public danger " manner not a "your product is junk" inference but it won't hurt to slip in a "I have always bought your products because they were well made and am deeply dissapointed with what has happened"

Good chance they will come to the party


#7

M

Mac60

Ariens is still a family company so get back to them.
Bypass the dealer and sent a letter / email to them along with some photos of the mower, yourself and where you mow.
Couch the letter in a " this could be a public danger " manner not a "your product is junk" inference but it won't hurt to slip in a "I have always bought your products because they were well made and am deeply dissapointed with what has happened"

Good chance they will come to the party

Thanks for solid advice, I had a Ariens snow blower I bought 25 years ago ran it hard every winter, ran great and so reliable, was planning on buying another this year since my sears/toro couldn't hold a candle to the old Ariens, but after this experience I don't intend on looking another Ariens product.
Again Its hard to find any information on how to contact Ariens directly, they only talk to dealers.
Thanks for your solid advice


#8

B

bertsmobile1

When Stens, took over Bynorm down here a little while back, Peter Ariens was here for a long time to bed things down.
I met him briefly but long enough to see he was very concious about the brand name .
Write to any one and tell them what they make is garbage & you will get a negative result.
Start with a compliment, like your snow blower experience then go to dissapointment & potential danger and you get a very sympathetic response.

A basic negeoating skill that I am yet to fully master.


#9

R

Rivets

Bert hit it on the head, contact the

Consumer Relations Department
Ariens Company
655 West Ryan St.
Brillion WI. 54110

Include the following:

Unit model and serial numbers.
Date of purchase, copy of original receipt would be great if you have it.
Description of the problem.
Pictures are great.

Use your please help me voice, and don't come off demanding, it won't help. You are looking for a solution to fix the unit, so it can be used next season. You might be surprised at what happens.


#10

T

tbarnett

May be wrong but all available info seems to reveal that Husqvarna builds the riding mowers for Ariens among other brand names.


#11

B

bertsmobile1

Which means Peter Ariens will start jumping upon heads at AYP from a great height.
Husqvarna owns AYP
AYP make mowers under contract for other companies supposedly to the customers specification.

They did try to re-launch both Ariens & Gravely but that seemed to go nowhere down here and now they have sold distribution to All Power it is doomed to failure.


#12

K

kburns

Did you get it at HD? Is there a sticker on it that gives Husqvarna part numbers for the replacement belts? If so, it actually isn't an Ariens product, but is a rebadged Poulan made by AYP. I know this doesn't solve your problems, but it might be useful in your negotiations.


#13

1982-4502

1982-4502

2012 and up 42 cut MTD, Husqvarna,Craftsman?????????????????


#14

Ric

Ric

Which means Peter Ariens will start jumping upon heads at AYP from a great height.
Husqvarna owns AYP
AYP make mowers under contract for other companies supposedly to the customers specification.

They did try to re-launch both Ariens & Gravely but that seemed to go nowhere down here and now they have sold distribution to All Power it is doomed to failure.

Who owns and makes what can be real confusing anymore. Now I'm not sure about this but I think the Ariens Lawn Mowers / tractors are made by Husqvarna Outdoor Products, which is owned by the Ariens Company which are primarily sold by Home Depot as of 2015. I think the Ariens Company makes the ZTR mowers and they sell them under the Ariens and Gravely name don't they? There commercial line is sold under the Gravely and Parker brands. I know I see them at the Gravely dealers for sale when I take the two Gravelys for service.


#15

1982-4502

1982-4502

Who owns and makes what can be real confusing anymore. Now I'm not sure about this but I think the Ariens Lawn Mowers / tractors are made by Husqvarna Outdoor Products, which is owned by the Ariens Company which are primarily sold by Home Depot as of 2015. I think the Ariens Company makes the ZTR mowers and they sell them under the Ariens and Gravely name don't they? There commercial line is sold under the Gravely and Parker brands. I know I see them at the Gravely dealers for sale when I take the two Gravelys for service.

How right you are. lighter,too fall apart. throw away.


#16

R

Rivets

Do any of you ever wonder what the OP did and if he followed up with Ariens? I guess it is just another example of members trying to help out, but the OP's never have the time to let if the info provided did any good. I did talk to my Ariens rep and he did say he had heard about a few seats which were mounted poorly (his words), but wouldn't say how they were resolved. We'll never know, will we.


#17

B

bertsmobile1

How right you are. lighter,too fall apart. throw away.

Which mean Ariens will become the most successful small mower brand and the company will make millions because Joe public wants but but will not pay a reasonable price to get a quality product.
Why go broke trying to make & sell a top shelf product to sell to a bunch of lazy greedy idiots who want everything for free when you can make a motza selling the fools garbage ?


#18

RDA.Lawns

RDA.Lawns

I never understood why majority want a cheap product then cry because it won't last. A friend came over to my house today ranting about his pollen blower. I suggested he go buy a quality blower . he looked at one of my older blowers asked me what I paid for it .Told him around 5 or 6 hundred thought he was going to die of heart failure. My old blower is approximately 10 years old. I'm sure in the past 10 years he's bought 4 blower and spent more and used it less than my old dinosaur sthil . But you will never convince him of that.


#19

Ric

Ric

Which mean Ariens will become the most successful small mower brand and the company will make millions because Joe public wants but but will not pay a reasonable price to get a quality product.
Why go broke trying to make & sell a top shelf product to sell to a bunch of lazy greedy idiots who want everything for free when you can make a motza selling the fools garbage ?

Lets face facts, Ariens isn't the only one making the garbage for Joe Public, Most all the big manufacturers are doing the same thing. The problem with Joe Public is he doesn't know one mower from another and there isn't the first sales Rep or salesman that's going to tell them or explain the differences.


#20

B

bertsmobile1

I never understood why majority want a cheap product then cry because it won't last. A friend came over to my house today ranting about his pollen blower. I suggested he go buy a quality blower . he looked at one of my older blowers asked me what I paid for it .Told him around 5 or 6 hundred thought he was going to die of heart failure. My old blower is approximately 10 years old. I'm sure in the past 10 years he's bought 4 blower and spent more and used it less than my old dinosaur sthil . But you will never convince him of that.

I know, I repair old equipment.
Almost no one will pay to get quality gear repaired despite it being 10 + years old.
They seem to think that the $200 one they buy now will last another 10 years because the $ 200 one they bought 20 years ago lasted forever.
Gave up argueing with them, or trying to make them see the light.
I now offer 1/2 what they paid for it originally , repair it then resell at a massive profit to people who do know how good the old stuff is.

Put a new barrel & piston on a Husky 55.
Took 2 Shindawa's & an Echo as payment.
Owner thought he got a bargan.
Sold one Shindawa for $ 800 , keeping the other.


#21

B

bertsmobile1

Lets face facts, Ariens isn't the only one making the garbage for Joe Public, Most all the big manufacturers are doing the same thing. The problem with Joe Public is he doesn't know one mower from another and there isn't the first sales Rep or salesman that's going to tell them or explain the differences.

So would any one at HF , Wallys, HD or Lowes actually know what the difference was apart from the price ?


#22

R

Rivets

Can anyone tell me who makes a good lawn tractor for under $3000 today? By good I mean one that will not rust out or need a major repair in the first seven years. I would like to say ten years, but not in today's market.


#23

RDA.Lawns

RDA.Lawns

Can anyone tell me who makes a good lawn tractor for under $3000 today? By good I mean one that will not rust out or need a major repair in the first seven years. I would like to say ten years, but not in today's market.

Lol a 20 year old cub with a new motor... :) honestly no clue.


#24

R

Rivets

Yes, your Cub, my Wheel Horse, a Bolens, Simplicity Broadmoore, but most of their chassises are a bit rusty. They were mules, just give them a couple of sugar cubes and they'll. Work for you all day long.


#25

B

bertsmobile1

There isn't one & Rivets knows this quite well, but we do get asked it at least once a week.
I bought a Rover Rancher II 8/32 with up front slasher & spray pump for $ 400 in 2010.
It came with the 1964 original receipt for £ 320.
The owner has 10 acres which he worked as a market garden and there was 4 acres of bush behind which he also mowed with the 24" slasher to keep a fire break between the bush & his plot.
He was retiring into a self care resort and had sold out to a developer ( now 40 McMansions)
This mower used continiously, needed new bearings all round and a belt.
No one would buy it because it was a pull start mower.
53 years later we are mowing thick tussock grass with it and I weed spray the boundry fences.
Original hammertone paint still in good condition & the mower will most likley still be in working condition when they ban sales of petrol.

When new £ 320 was around 4 to 6 months wages,
So down here that equates to $ 20,000 to $ 35,000 which oddly enough is what it costs for a good robust commercial grade mower that will last 20 or more years.


#26

BlazNT

BlazNT

I purchased a Husqvarna RZ5424 in 2007. I mowed my lawn and a couple of other yards for the first 3 years. I maintained it my way. I greased it more often the the manual said and changed the oil, filters and kept it clean. I then started using it to mow to make money. 18 to 20 hours a week. I still maintain it with grease after every mow. Oil, oil filter, and air filter changes before it is needed. My mower has around 1000 hours and besides the deck needing a $45.00 weld I have had no problems with it. I guess I just got lucky with my $2995.00 purchase. Or maybe not, because I see lots of them still working and being sold on craigslist. Could be that at the $3000.00 price range Husqvarna makes a decent rig. Or maybe not.


#27

B

bertsmobile1

Well work backwards.
Dealer makes 1/3 profit so that mower was $ 2000 at the factory gate.
Rear tyres wholesale at $ 50 fronts at $ 25
Transmission wholesales at $ 400
Engine at $ 750
Battery $ 25
Belts $ 25 & 32
So that leaves AYP $ 643 to cover the cost of pressing out the body , frame panels & deck , then painting them all.
They also have to buy in the front pulley, tensioning pulleys x 2, for drive + 2 more for the deck. wiring loom, safety switches steering wheel , seat & about 40 bolts
And most likely a dozen more I can not think of right now, assuming things like springs are all made in house.
Then there are the costs of employment, wages , healthcare, gloves overalls, toilets , lunchrooms ,showers, first aid posts, heating , supervision & management staff.
When the mowers come off the line there is inspection , testing, mechanical rectification then crating storage and inventory control.

SO how much actual profit do you think there is left over ?

Then out of that profit there is credit to the dealers , down here 120 days, so AYP will have paid for all the inputs then not get paid for the product for 3 months after it leaves the factory which might be a full year after it was made & paid for.
So while interest rates are low at the moment, even low interest on $ 10,000,000 to $ 100,000,000 adds up and because mowers are seasonal, even the cost of having 1000 of them ( more like 50,000 ) sitting in undercover temperature controlled space is not exactly cheap. And of course there is R & D designing next years models, purchasing department chasing up suppliers for next season and finally warranty department.

The sad reality of it , AYP would be running at a real profit in the order $ 10 to $ 30 on a machine you paid $ 3000 for.

People who have never been involved in manufacturing just do not seem to be able to understand that factories are very expensive things to run.
I always believe the christmas myth is to blame because in the back of everyone's minds there is a space that no one pays for , staffed by elves who work for free , making stuff from nothing, which gets warehoused & delivered by santa.

For me, the tragedy is the actual cost of making a junk product is almost same as making top quality ones.
So the same plant that makes a mower that will just outlive warranty can also make a mower that will last for 50 years and the difference in manufacturing cost is in the order of 5% to 20% which is only in the order of 5% of the final retail price.
The real tragedy is if you bought the top shelf $ 6000 machine they would be looking at $ 2000 profit which would keep the factory running Americans employed and you would have a mower that will last 30 years even if you left it out in the weather so every one wins.
No one wins neither the manufacturer nor the consummer by driving prices down to unprofitable levels.
This is a bold faced lie that we have had shoved down our throats for 50 years to the benefit of nobody but the 1% of super wealthy who are in a position to manipulate situations to their own advantage,


#28

upupandaway

upupandaway

The bolts are still tight on the frame metal that ripped off the frame you can see them on the picture, just crap metal and no backer plate to give it strength, not made well and also very dangerous.
Just garbage product and company

Mike

Wow, thats pretty flimsey fiberglass then.

Makes me appreciate my 80's push Ariens even more now. How far they have fallen...


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